• Contacting insurance companies for benefit investigation and coverage eligibility. • Assisting customers with pharmacy related services. • Enrolling patients for manufacturer and non-profit organization copay assistance programs.• Provide customers with courteous, friendly, fast and efficient service.• Assisting Quality and Training team conducting shadowing, reverse-shadowing and Q & A sessions with new hires, observing and documenting training sessions regarding attendance and behavioral patterns of trainees, periodically leading training sessions and providing input on real world application.

• Initial point of contact and support for patients and health care professionals using the MyAbbVie Assist Program – providing copay assistance to uninsured, underinsured, low-income, and Medicare patients.• Provide program overviews, status updates, and initial patient registration in a personalized manner for the best outcome.• Schedule medication deliveries and ensure accurate documentation of all patient demographics, health insurance, specific clinical/financial information, and prescription information within Salesforce.• Troubleshoot existing authorizations on hold in the system to aid in the necessary responsiveness to moving the program along.• Identify potential Adverse Event situations for reporting to Pharmacovigilence to ensure AbbVie meets FDA regulations.• Educate the customer through the medication awareness process.

• Provided new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, and billing inquiries.• Handled inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.• Coordinated patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition, and documenting all actions within ScriptMed.

• Provided new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, and billing inquiries.• Handled inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.• Coordinated patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition, and documenting all actions within ScriptMed.

• Conducted research and analysis regarding planning/scheduling and resource allocation.• Created work orders within Salesforce.• Made customer calls following call center scripts for multiple projects.• Scheduled and processed customer appointments.

• Performed interior/exterior property surveys of residential, commercial, and high value risks for evaluation by insurance companies.• Interviewed policyholders.• Set appointments and logged phone calls.• Conducted research and analysis regarding planning/scheduling and resource allocation.• Documented travel time and mileage.• Entered reports into online software, including rendering accurate sketches of buildings.

• Managed “on hold” jobs list – including conducting daily meetings for analysis of reasons why jobs are on hold to determine proper action to release them into production.• Maintained current notes for each job in AS400.• Inventory control through use of SAP and AS400.• Received product, verifying part numbers and quantities, and processing PO’s.

• Received product, verifying part numbers and quantities, and processed PO’s.• Handled daily work order requisitions based on SAP system and WMS/voice command system.• Operated reach-truck, and walkie to transport items to the shipping stage in cross dock environment.• Staged product for outgoing loads, processed of BOL’s.

• Handled daily work order requisitions based on SAP system and WMS/voice command system.• Operated reach-truck, and walkie to transport items to the shipping stage in cross dock environment.• Staged LTL and Medline loads for verification of shipments.• Sorted and placed materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.• Facilitated inventory management and informed management of incorrect inventory; recorded in company computer systems.