Nicholas Kogelman Email & Phone Number

Ann Arbor, MI, US

Ann Arbor, Michigan, United States

Ann Arbor, Michigan, United States

Lead a team composed of a manager, analysts, systems administrators, reporting specialists, and program managers to deliver on strategic programs, and initiatives in collaboration with Customer Success Leadership. Align processes, product offerings, and go-to-market strategies to efficiently deliver customer and company objectives. Key accomplishments.

Ann Arbor, Michigan, United States

Managed a team of analysts, systems administrators, and operational business partners for several customer experience teams. Overhauled and transformed processes in continuously changing environment. Created go-to-market strategies for globally orderable customer success services. Owned quarterly NPS survey send, analyzed data and delivered recommendations.

Ann Arbor, MI

Leveraged analytical skillset to evolve the organization’s ability to strategically grow and achieve overall goals. Developed demand-based headcount models for customer success, customer support, and renewals organizations that were approved by finance partners to fund each team’s growth. Partner with multiple stakeholders and teams to develop customer.

San Francisco Bay Area

Served as sole strategic partner to technical leadership team, including 4 senior directors, to drive operational efficiencies and conduct annual planning across a 700-person organization. Monitored key customer success measures such as product adoption rates, providing program insights and recommendations to increase sales efficiency and enhance.

Greater Nashville Area, TN

Managed sellers across multiple states, as well as 13 go-to-market technology partners, providing cross-functional insights and evaluating growth opportunities. Drove community involvement through planning events and negotiating local partnerships and sponsorships. Provided feedback based on market research that altered national product strategy and sales.

Ann Arbor, Michigan

Led company strategy to grow adoption of North and South American SMB online advertising measurement and attribution products. Achieved significant gains in adoption of online advertising tracking products by influencing product direction and sales team activation. Key accomplishments include:- Delivered over 600 hours of training, achieving a facilitator.

Ann Arbor, Michigan

Managed a $2M book of business to facilitate adoption of advertising products, achievement of customer goals, and increase in company revenue. Consistently achieved given quotas. Trained and coached 30 new hires in similar roles to achieve individual and company goals.