• Collaborated with the IT Department to create an HR Disability Management Tracker Solution for managing employees on sick leave, extended leave, and short-term leave.• Designed & developed a step-by-step user guide for the HR Disability Management Tracker software.• Designed a dynamic Career Mapping tool to identify career progression, skill gaps, and development opportunities for over 200 employees within the IT department leading to improved resource allocation. • Demonstrated ability to streamline workflows, enhance efficiency, and contribute to organizational success.• Assisted in streamlining and automation of off-boarding process for both summer students and full-time employees including survey questionnaire for data collection• Developed a comprehensive procedure for performance coaching in a remote environment including engagement strategies to establish performance goals, and keep employees motivated and productive. • Navigated collective agreement guidelines in a unionized environment for the creation of job descriptions for new roles.• Experience in SAP Success Factors for the full cycle recruitment process.• Enhanced & delivered presentations on Disability Management to new managers within the organization.• Participated in job fairs to promote employment opportunities.

I am solution driven while dealing with problemsI collaborate with team members to ensure that daily targets are achievedI am dedicated, diligent, and driven individual with excellent work ethic while keeping my goals at the forefront of my mind.Exceptional communication with patients both in person and via telephone to bridge the gap between with compassionGreeting patients warmly, communicating effectively, and staying calm under pressureCoordinating and communicating with healthcare providers to resolve patient queriesThe ability to multitask, time management skills and being resourceful to resolve problems as they ariseBooking patient appointments based on referrals received from medical institutions

Maintained high confidentiality when processing all approved staff loans.Provide excellent service to customers both in-person and via telephone during the mortgage process from beginning to completion of construction.Exceeded performance targets for the conversion of over 150 accounts from bridging finance to amortized mortgage accounts.Improved the efficiency of the process for the conversion of bridging finance accounts to amortized mortgage accounts.Trained and coached Mortgage Assistants to ensure timely completion of tasks, duties and responsibilities while meeting customer demands.Established and ensured that the tasks in the work-flow queue are completed within standard time-frames.Technical expertise in User Acceptance Testing (UAT) of new system software for implementation.Successfully collaborated with and completed the conversion of 1,200 Home Mortgage Bank accounts for absorption in company merger.Successfully executed and completed project for the cancellation of over 190 mortgage applications which included settling attorneys' invoices and processing customer refunds. This project was completed ahead of schedule.

In depth knowledge of credit reporting, interpreting, and educating customers on the contents of their TransUnion Credit Report.Representing TransUnion in a professional and efficient manner while conducting subscriber training off-site.Assisted with Human Resource functions including the maintenance of staff records, attendance and punctuality, absenteeism, statutory leave to ensure compliance with company's policies.Researched and prepared recommendations for amendments to Policy & Procedures Maintained property maintenance contracts and service schedules with external vendors and controlled expenses and all duties related to Office Management.