Nicole Kungel Email and Phone Number
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Results driven, Senior level Consultant and Delivery Operations, Center of Excellence and Program Manager with extensive experience in the IT and Healthcare IT industries. Expertise in program management, portfolio management, Agile & Waterfall methodologies, requirements analysis, financial and operational analysis and continuous process improvement. ADDITIONAL SKILLSImplementation ManagementStrategic & Organizational Development Budget and Resource Management Business Intelligence & AnalyticsMicrosoft Office ProductsSoftware DesignCustomer Account ManagementVendor ManagementSDLCITILSQL
Wex
View- Website:
- wexinc.com
- Employees:
- 1
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Director - Professional Services OperationsWex Nov 2021 - PresentPortland, Maine, Us
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Director - Consulting OperationsWex Sep 2020 - Nov 2021Portland, Maine, Us
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Consulting Operations ManagerWex Oct 2018 - Sep 2020Portland, Maine, Us- Provide leadership, management and vision to ensure that Professional Services has the proper operational controls, administrative and reporting procedures in place to effectively grow the organization- Ensure financial strength and operating efficiency. - Play a critical role in driving improvement initiatives as well as management and oversight of key business processes, policies, metrics and business systems. - Develop and foster cross-functional relationships both inside and outside of Professional Services- Provide insight and meaningful recommendations based on supporting data / metrics. - Strong financial acumen, balanced with a strong project management skill set and a tireless effort to break down functional silos to streamline business operations.
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Wex Health - Senior Program ManagerWex Mar 2017 - Oct 2018Portland, Maine, Us-Manage the end to end implementations of the suite of WEX Health solutions.-Lead multiple and complex projects, assisting in the sales process to the successful transition to the ongoing service and operations teams. -Provide knowledge, recommendations, and solutions that are of value to the customer’s unique organization and situation while building a strong and effective working relationship with the customer.-Lead PM for the planning and standardization of the WEX Health Advanced Billing & Payments implementation model.
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Senior Prouct ManagerMicrosoft Sep 2015 - Mar 2017Redmond, Washington, Us• Program Manager for authorization, authentication and tenant management capabilities of the Microsoft Products & Services Agreement (MPSA) Customer, Partner, Field, Operations and Support portals.• Constant collaboration and coordination with many internal and external dependent Microsoft teams. For example: Azure Active Directory (AAD), Information Technology Authorization (ITA), Microsoft Developer Network (MSDN), Office 365 Core Experiences, Commercial Stores, SAP, Commerce Platform, etc.• Designed and managed platform based product enhancements, which resulted in a greater than 50% support ticket reduction.• Lead Program Manager for the re-design and replacement of the Microsoft Products & Services Agreement (MPSA), customer onboarding and tenant management capabilities. • SOX Audit Control Owner for platform based capabilities such as user management and security.• Performed data analytics to establish program baselines and continual monitoring of metrics. -
Engineering Product Manager 2Microsoft Jul 2013 - Sep 2015Redmond, Washington, Us• Program owner of the Microsoft Business Solutions (MBS) Customer Engagement Framework (CEF) program, which is a custom developed Customer and Partner Content Management System using a SharePoint based framework.• Developed and successfully implemented a Rapid Release Model, similar to an Agile methodology, for more effective and efficient product delivery.• Coordinated the efforts and knowledge transfer of a Program Manager, Software Engineering and Quality Assurance vendor migration.• Functional and User Interface (UI) designer of the Microsoft Business Solutions (MBS) Business Process Outsourcing (BPO) program, which allowed partners to quickly upload and manage large quantities of customer’s licensing and subscription data.
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It Applications ManagerSanford Health Oct 2010 - Jul 2013Sioux Falls, Sd, Us• Managed a group of Project Managers, who were responsible for all IT related projects for owned, managed or affiliated Clinics and Hospitals, located outside the Fargo/Moorhead metro area.• Lead Project Manager for the implementation of the Epic EMR, specifically for the owned, managed and affiliated Clinics and Hospitals, outside of the Fargo/Moorhead area.• Managed the IT scope, budget and execution of multi-million dollar facility expansion projects.• IT Customer Account Manager for IT affiliation contracts, mergers and acquisitions. -
It Project ManagerSanford Health Jan 2008 - Oct 2010Sioux Falls, Sd, Us• Lead the implementation of the surgical instrument tracking system for Surgical Services.• Managed the implementation and integrations of the Dragon Voice Recognition Software.• Organized the request for proposals, negotiations and final contracting processes for the purchase of the Hospital EMR.• Monitored and controlled vendor spending during the all phases of the Hospital EMR implementation.
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It Development Team LeadMeritcare Health System Jul 2003 - Jan 2008Us• Managed a group of software engineers that developed system-wide applications.• Lead the development and maintenance of systems and programming standards.• Facilitated the move from Client/Server based programming languages and tools, to the C# programming language and .NET Framework. -
Analyst/ProgrammerMeritcare Health System May 2000 - Jul 2003Us• Created and supported integrations with MeritCare’s EMR.• Designed, developed, tested and supported the MeritCare Transcription System.• Participated in various outside service area task forces, acting as a resource advisory for improving workflow, efficiencies and cost effectiveness.
Nicole Kungel Skills
Nicole Kungel Education Details
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North Dakota State UniversityManagement Information Systems
Frequently Asked Questions about Nicole Kungel
What company does Nicole Kungel work for?
Nicole Kungel works for Wex
What is Nicole Kungel's role at the current company?
Nicole Kungel's current role is Director - Professional Services Operations.
What is Nicole Kungel's email address?
Nicole Kungel's email address is ni****@****lth.org
What is Nicole Kungel's direct phone number?
Nicole Kungel's direct phone number is +170138*****
What schools did Nicole Kungel attend?
Nicole Kungel attended North Dakota State University.
What skills is Nicole Kungel known for?
Nicole Kungel has skills like Project Management, Information Technology, Management, Software Documentation, Process Improvement, Epic Systems, Healthcare Information Technology, Sharepoint, Healthcare, Software Project Management, Visio, Integration.
Who are Nicole Kungel's colleagues?
Nicole Kungel's colleagues are Sally Quintero, André Iackowski P., Ken Takekura, Nate B., David Gess, Adam Hosack, James Brady.
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