Nicole Wenn (She/Her) Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Christie Downs, South Australia, Australia

Queen St. West, Toronto, Canada

Store Manager of the companies flagship store with a team of 8 staff members. Set and managed staff schedules and created guidelines for buyers in order to maintain merchandise that follows the company branding. Assisted with staff recruitment, conducted all employment training and set performance plans for underperforming staff members. o Submitting and managing payroll as well as following up with payment disputes.o Issuing written and verbal warnings to underperforming staff members. o Accessed, selected and priced products and imported items into inventory system as head buyer. o Created a marketing campaign for social media that was introduced to all franchising stores. o Managing store Instagram to display products and follow company branding.o Motivating my team to achieve daily targets and monthly goals.o Communication between staff members and upper management.o Regular rotation of merchandise displays to optimize store appearance.o Training all staff members on POS system, buying, store policies and procedures and Occupation Health and Safety.o Attended regular management meetings to represent staff and customer concerns to work toward company improvements.

Toronto, Canada Area

IZ Collection was a small e-commerce business creating adaptive clothing and focused on inclusivity in fashion. I worked alongside Canadian Fashion Designer, Izzy Camilleri as her PA and contributed to all company operations including creating marketing material and social media content.o Brand Development and Marketing.o Managing a charity within the company brand.o Scheduling appointments and interviews.o Strategizing, managing and developing assets and designs for all social media platforms, email campaigns and printed media.o Creating and following store policies and procedures.o Initiated and maintained great relationships with various agencies, clients, brand ambassadors and members of the media.o Managed incoming and outgoing correspondence as well as taking all customers and media including email, phone calls and mail.o Creating invoices, taking payments and cash handling.o Communicating with businesses and organizations in a professional manner to collaborate on events and cross promotion.o Establishing, managing and maintaining a brand ambassador program. o Assisting with the organization and operation of photoshoots.o Created and managed a return policy, resolving returns issued outside of that policy and processing all returns for an e-commerce store.o Monitoring office supplies, photoshoot supplies and marketing materials and re-ordering when necessary.o Assisting with the packing and shipping of products and marketing materials.

Adelaide, Australia

Provided exceptional customer service and IT support to resolve all customer issues and enquires. Met all industry KPI’s monthly and participated in conflict resolution on TIO cases. Completed a 6 week course in IT Support and conflict resolution within a call center environment.Retained a position in the top 3 for personal NPS for iiNet within South Australia for over 6 months.o Organize activities to enhance KPI performance and motivation within my team.o Following up on customer inquiries, complaints and escalations to ensure that all issues are resolved with outstanding customer service.o Training fellow staff in customer service and assistance.

Bachelor'S Degree, Social Work

Cert Iv, Youth Work

High School

Certificate Iv, Small Business Administration/Management