- Executed responsibilities of Director of Operations and First Impressions, while taking on promoted role and responsibilities of Office Manager- Served as primary contact for resolving issues and retention leader for technology, industry resources, and Agent assistance- Acted as and handled responsibilities of the Administrative Manager, in the absence of the manager- Managed front and back office, while maintaining professionalism and providing service to Agents daily- Oversaw the process of legal paperwork and commission checks from agents to agency, and agency to escrow- Managed 120+ social/training events (30 – 200 attendees)- Led Technology and Marketing trainings for office of 150 Agents

- Supported office of 150 Agents as front desk clerical, while providing superior customer service support to Agents, clients, recruits and affiliates in person and via phone/email- Acted as a business consultant and connector of people - actively supported Operating Principal, CEO, Administrative Manager and Marketing Director- Performed in high volume deadline-driven environments while maintaining positive energy and fulfilling Agents’ needs- Assisted CEO with Agent Intake by conducting 1:1 Onboarding Trainings and Orientations- Provided 1:1 Social Media Marketing/CRM Training to all Agents – assisted transition into tech marketing to grow business engagements & lead generate during COVID-19- Organized and marketed 80+ events (30 – 200 attendees)- Managed office listings and open houses for marketing exposure

- Successful multitasking while remaining professional in fast-paced environment- Coaching and mentoring new servers with menu, restaurant policies, and work procedures- Dedication to ensuring best service and positive experience for all customers- Managing team of servers and promoting teamwork to satisfy customer needs effectively- Efficient decision-making and professional communication with customers when conflicts arise

HR Business Partner (2016)- Involved with HR department, mentored by Infinera’s HR Business Partner- Professionally collaborated with full-time employees on management projects- Assisted Commodity Manager on small business and certification project- Reorganized management surveys taken by employees and recommended solutions for managers to improve management- Helped coordinate and manage all interns to volunteer for “Take Your Kids to Work Day” event

- Advocated, marketed, and sold application to students- Connected users with other users by hosting events that users can attend- Involved with marketing team for SJSU by analyzing user’s data and demographics to better market application

Human Resource Training Department (2015)- Created scripts for Workday tutorials, recorded screen and voice, and composed tutorials for all employees to use (Tutorials included Compensation Management, PTO & LOA submissions, etc.)- Creating a master Excel spreadsheet of Infinera's site with all HRIS links, manager in charge, and date of edit- Creating a Sharepoint info page about an annual Infinera event, including resources and other links, for employees to view