Nicholas Le Email & Phone Number

Perth, Wa, Au

Sydney, New South Wales, Australia

- Curated custom-engineered datasets for training and evaluating a fire/smoke detection algorithm using artificial neural networks (ANN), as part of a multi-layered detection/classification system- ANN improves inference speed by 5x compared to current system, with 86% out-of-sample accuracy against indoor/outdoor fire and smoke settings

Hanoi, Hanoi, Vietnam

- Automated the collection, processing, analysis and reporting of telecommunication customers’ transaction data using SQL and Python, which was an improvement from previous processes using Excel spreadsheets in silo- Streamlined Business Intelligence dashboards (Tableau) for teams and Management- Automated the collection and analysis of key marketing metrics (Google Sheets/Google Analytics, Google Data Studio) for business intelligence reporting, saving Managers’ time compiling data by 50%- Developed interactive analytics dashboards for Management to support data driven decisions throughout the department and company, reducing time spent collecting data by half

Hanoi, Hanoi, Vietnam

- Led team of 3 to formulate contents, online resources, ads and other media to drive awareness and growth for CRM product, resulting in twofold organic traffic increase and 3-7% conversion rate increase in a two-month period- Developed qualitative/quantitative reports on core company products, including a CRM product and an AI product- Standardised research and report templates for future use across the department- Implemented collaboration software for improved intra-department communication, task management and workflow; reduced meeting times and Management check-ups by approximately 75%- Successfully set up a CRM system for lead, workflow and data management using company's own CRM product, allowing real-time collaboration among teams

Bondi Junction, New South Wales, Australia

Duties:- Manage store’s complete inventory, including receiving, counting, returning, investigating, tracking goods movements, identifying trends and resolving any discrepancies using inventory system, transaction system and people system.- Support in monitoring and resolving IS&T tickets to ensure software system runs smoothly.- Liaise and work collaboratively with different departments via phone conversations internally and externally, including the Genius Bar and AppleCare, to support Apple customers with technical enquiries.- Utilise Apple’s standard to recommend, upsell/cross-sell the best products and services to potential customers based on needs and budgets.- Report to Operations Lead for daily inspection, audits and supply ordering, and monitor Service Provider System to comply with Apple procedures.- Monitor on-site repairs and maintenance works, and ensure service providers’ access to store is monitored at all time and follows Apple policies.

Sydney, Australia

Duties:- Deliver outstanding Quality, Service, Cleanliness and Value.- Deliver training and development programs, including customer service and Workplace Health & Safety (WHS), for new and existing team members.- Be a leader of the restaurant when running shifts unsupervised, ensure shifts run smoothly and safely, and engage Crew to deliver great business outcomes.Achievements:- McDonald’s People Month August 2016.- McDonald's People Month August 2017.- Recognition for leading the Operational and Food Quality Area and supporting Management.- Recognition for participation in the Management Development Program.

Duties:- Provide training and coaching to new and existing team members to deliver Quality, Service, Cleanliness and Value.- Support Management in overseeing Daily Operations, and allocate tasks to team members to ensure the day runs smoothly.Achievement:- Recognition for participation in the Crew Trainer Development Program.- Positive Customer Service feedback reported to Restaurant Manager.

Sydney, Australia

Duties:- Arranged and conducted interviews with students about their experience at the School of Communication.- Arranged and conducted interviews with graduates about career experiences after studying.- Arranged and conducted interviews with staff about their research, projects, publications.- Produced narratives, articles, testimonials on students, graduates and events that highlighted the diversity within the School of Communication.- Enhanced overall profile of School of Communication by writing profiles and stories to be placed in the Newsletter.Achievement:Lead a team of 3 to develop and structure contents for the 2017 December Newsletter for the School of Communication, which was used for domestic and international marketing for the School.

Ultimo, New South Wales, Australia

Duties:- Investigated the NSW Smart and Skilled Programme, with a focus on the January 2017 policy change that allowed asylum seekers and refugees to access government-funded vocational education and training (VET) programs up to Certificate IV AQF.- Interviewed key people in advocating NGOs, including Jesuit Refugee Service, Refugee Council of Australia, Asylum Seekers Centre, and key TAFE staff.- Interviewed members of the refugees/asylum seekers community to collect compelling personal stories as hard evidence to advocate for change.Achievement:Complete production of an Analysis Report as a tool to represent the voices of refugee communities, TAFEs and NGOs.

Master'S Degree, Data Science, High Distinction

Bachelor'S Degree, Communication

Diploma Of Communication, Public Relations, Advertising, And Applied Communication, 6.4/7

Foundation Studies, 9.4