Managed and maintained Windows 2012/2016 server operating systems, ensuring optimal performance and security.Administered Active Directory Domain Services (ADDS), Group Policy Management, and Azure Active Directory (Hybrid).Implemented and supported O365 Exchange and SharePoint document management in a hybrid environment.Deployed Windows 10 using Microsoft Deployment Toolkit (MDT) and managed OS Patch management and third-party application patching.Ensured security using Windows Defender and implemented security measures on Windows 2016 Server, access and service controls, and LAPS.Assisted in server deployment, management, and troubleshooting within Azure environments.Developed and executed plans for systems infrastructure management and best practices in software management.Established and maintained DR and BCP protocols to ensure business continuity.Provided exceptional support and service, maintaining strong relationships with stakeholders and clients.

Demonstrated basic understanding of Databases (MSSQL/Oracle/Sybase).Automated manual tasks with scripting and available automation tools and modifying existing and creating new workflows as required.confident communicator who can explain technology to non-technical audiences and understand need of clients and translating this into products and services.Demonstrated knowledge and experience in Server Provisioning process and core knowledge on Operating Systems Windows.Demonstrated knowledge on Virtualization tools and technologies (VMware, Azure).Demonstrated Knowledge in Clustering, Server Hardware and configuration.Displayed excellent Troubleshooting Skills, Problem solving ability and Issue resolution.Contributed expertise to the management of existing and new IT products and services.Defined workarounds for known errors and initiate process improvements.Displayed knowledge of current, and older Windows Server Operating Systems.

• Setup, installation and deployment of LAN/WLAN equipment and networks; edge switching, distribution switching, routing.• Switching, and routing equipment including, but not limited to Cisco Nexus, and Aruba.• Implementation of best practices for network monitoring, troubleshooting and electronic maintenance.• Compliance Procedures: Routing and switching protocol, in compliance with proper policies and guidelines.• Design, prepare, test and deploy network upgrades for distribution centers nationwide• Travel to various distribution centers nationwide to oversee network upgrade and implementations• Communicate with 3rd parties, various groups at HQ, while in the field and on site, to troubleshoot any issues and ensure completion of critical• Monitored network infrastructure utilizing various tools including Solarwinds• Managed, and configured Aruba Access Points with centralized controllers• Utulized BlueCat to view, and manage enterprise IP addressing

· Troubleshooting complex problems· Troubleshooting issues with local, and cloud services reported by end users· Monitored security alerts, responded to outages, and prevented security breaches· Maintained, and managed Azure Active Directory Hybrid Sync, Active Directory, LDAP, ADFS, GPO, LDAP, EMC VNXE, Citrix NetScaler, Quest Rapid Recovery· Renewed, and managed Certificates for Websites, RDP, and Citrix Netscaler· Conducted Azure Active Directory user management for Office 365, and other SSO services· Implemented, supported, and monitored Office 365 services in a hybrid infrastructure· Managed Microsoft Office 365, Exchange online, and Azure utilizing web interface and PowerShell· Utilized Azure and Office 365 Reporting to troubleshoot issues· Managed and troubleshot DNS for cloud services· Managed subscriptions for Office 365, Azure, Adobe, and Quip· Re-designed Network architecture utilizing VLSM Subnetting· Designed and implemented new servers, and network infrastructure· Enhanced security with NTFS permissions where none were previously configured· Implemented Group Policy where no policies previously existed· Managed Meraki MX and teleworker gateways· Managed, and maintained Hyper-V infrastructure. · Upgraded Hyper-V infrastructure from Windows Server 2012 to Windows Server 2019· Conducted maintenance and monitored SQL server and database status· Fully implemented Enterprise Symantec Endpoint Protection and managed with SEPM· Managed and made enhancements to Meraki firewall policies· Engineered the removal of RDP, and RDP Gateway to be replaced with VPN connectivity· Managed, Maintained, Implemented, and Designed Company IT security· Managed, maintained, and built SharePoint sites · Built, Managed, Maintained, and Monitored Windows Servers· Worked with Windows server 2008/2008 R2/2012/2012 R2/2016/2019· Built, Maintained, and deployed images for Windows 10, Windows server 2008/2008 R2/2012/2012 R2/2016/2019

· Lead Systems Administrator for Backup Exec, GFI Fax maker, and the PXE server· Monitored security alerts, responded to outages, and prevented security breaches· Lead technician with proficiency in both Systems Administration and Network Engineering· Created projects that are designed to either add functionality or to address ongoing issues· Engaged in regular troubleshooting activities and Implemented temporary and permanent solutions to complex problems on servers and workstations· Cisco Router/Switch management, maintenance, and configurations· Tier 1/2/3 Help-desk tasks utilizing Ivanti service desk ticketing systems· Wireless security scanning and heatmaps· Meeting Cybersecurity standards for HIPPA· Administered and maintained Active Directory, DNS, and DHCP· Worked with VMWare vSphere and maintained a virtual server environment· Troubleshooting issues with Microsoft IIS and its associated web services· Conducted Azure Active Directory user management for Office 365, and other SSO services· Supported, and monitored Office 365 services in a hybrid infrastructure· Utilized PowerShell in management of Office 365, Azure, and Exchange online· Utilized Azure and Office 365 Reporting to troubleshoot issues· Managed Network Storage NAS, Direct Storage DAS, and iSCSI storage arrays for backups· Managed the deployment of software, policies, and scripts using Altiris· Built, Managed, Maintained, and Monitored Windows Servers· Worked with Windows server 2012/2012 R2/2016· Built, Maintained, and deployed images for Windows 10, Windows 7, Windows Server 2012/2012 R2/2016

· Awarded an Army Accommodation Medal for exemplary performance as a Network Engineer· Communicated technical information to technical and non-technical end users· Served as a level 3 technical consultant to all levels of IT and management in business terms· Served as the Lead Information Assurance Security Officer· Analyzed, evaluated, and recommended hardware/software changes to various information systems· Demonstrated Attention to Detail, Customer Service, Oral Communication, and Problem-Solving skills· Supervised the deployment, installation, operation and maintenance of information processing systems· Performed in a key role as a Network Engineer and Systems Administrator· Primarily worked on Cisco technologies as a Network Engineer· Participated in integrating new technology into current Military Networks· Worked with external partners, including consultants, agencies and vendors· Installed, Configured and tested multi-vendor products and equipment· Determined equipment and communications requirements and interfaces with other systems· Experience and training with Cisco call manager· Performed as Cybersecurity Operations Officer· Administered and maintained Active Directory, DNS, and DHCP· Managed, maintained, and improved routing and VLAN architecture· Built, Managed, Maintained, and Monitored Windows Servers and associated images· Worked with Windows server 2008 R2/2012 R2/2016· Built, Maintained, and deployed images for Windows 7

· Awarded an Army Accommodation Medal for exemplary performance as a Network Engineer· Communicated technical information to technical and non-technical end users· Served as a level 3 technical consultant to all levels of IT and management in business terms· Served as the Lead Information Assurance Security Officer· Analyzed, evaluated, and recommended hardware/software changes to various information systems· Demonstrated Attention to Detail, Customer Service, Oral Communication, and Problem-Solving skills· Supervised the deployment, installation, operation and maintenance of information processing systems· Performed in a key role as a Network Engineer and Systems Administrator· Primarily worked on Cisco technologies as a Network Engineer· Participated in integrating new technology into current Military Networks· Worked with external partners, including consultants, agencies and vendors· Installed, Configured and tested multi-vendor products and equipment· Determined equipment and communications requirements and interfaces with other systems· Experience and training with Cisco call manager· Performed as Cybersecurity Operations Officer· Administered and maintained Active Directory, DNS, and DHCP· Managed, maintained, and improved routing and VLAN architecture· Built, Managed, Maintained, and Monitored Windows Servers and associated images· Worked with Windows server 2008 R2/2012 R2/2016· Built, Maintained, and deployed images for Windows 7

· Awarded the Combat Action Badge in addition to the Army Commendation Medal with a "Valor" device for actions performed in combat.· Responsible for the supervision, management, welfare, morale and training of 40 Soldiers.· Supervising maintenance and accountability of assigned government assets in excess of $2,500,000.· Implementation of risk mitigation standards to ensure safety related incidents remains at zero.· Assisting in the organization and implementation of training performed at all Battle Assemblies.· Supervised and provided law enforcement· Preserved military control· Provided security· Controlled traffic· Quelled disturbances· Protected property and personnel· Handled prisoners of war, refugees, or evacuees· Investigated incidents

· Troubleshot and resolved technical issues in a Windows environment· Participated in the testing and deployment of Windows desktop images· Created detailed documentation for the Support Services Help Center, both internal and external facing· Ensured that initial response, ongoing communication and resolution times are within established SLAs· Provided installation, maintenance and support of desktops, laptops, servers, networking gear and printers· Supported Windows 7 and Windows 8· Managed and supported Office 365, and Azure· Troubleshot and resolved issues with user access to cloud services· Supporting the sync and sharing of data with OneDrive, and Creative Cloud· Supported Contact Center Technology· Provided support and resolution for users with hardware, software and applications problems; resolved user-reported problems as expertise permits using available tools and following procedures and policies· Directed issues to the appropriate personnel for service, repair, and training; maintained record of daily data communication transactions, problems, and actions taken or installation activities; provided follow-up contact to users reporting technology related problems and issues to ensure customer satisfaction· Installed, configured, tested and operated a desktop and other peripheral equipment; ensured proper installation of cables, desktop operating systems, and/or appropriate software· Assisted customer in implementing solutions· Performed ongoing activities to maintain and enhance overall system performance· Installed and configured workstations· Ordered technology supplies and equipment as directed; assisted with the removal or disposal of old supplies and equipment· Deployed images for Windows 7, and Windows 10

NETWORK ENGINEER II | OBXTEK | 02/2016 – 03/2017· Appointed lead Engineer for PCI Network· Demonstrated ability to communicate effectively, and understand language across multiple Information Technology departments· Worked well with other IT team members to identify and resolve operational problems· Organized, assembled and lead teams of like technicians.· Utilized SolarWinds Orion to Monitor and troubleshoot· Designed and Implemented network architecture for expansion of existing infrastructure· Designed and implemented mergers of several network segments into a larger network infrastructure· Demonstrated knowledge of Cisco, HP, Brocade, and Juniper (SSG520)· Managed, maintained, and tested all Network devices and Servers on the PCI Network· Designed, and implemented Cisco Wireless architecture for a Hotel in Tullahoma· Maintained PCI compliance· Managed, maintained, and improved routing and VLAN architecture· Developed network maps to document architecture· Entrusted with the highest level of security authorization as the lead engineer of networks related to national security· Administered and maintained Active Directory, DNS, and DHCP· Built, Managed, Maintained, and Monitored Windows Servers· Worked with Windows server 2008 R2/2012 R2· Built, Maintained, and deployed images for Windows 7

· Provided second and third-level technical support· Troubleshooting OS X, Linux, Microsoft Windows XP, 7, 2000, and NT Operating Systems· Troubleshooting PC, MAC, Symbol Mobile Devices, Thermal label printers, Client / Dell / Ricoh / Client laser printers, Cisco IP Networks, and Wireless hardware· Demonstrated the ability to learn new technologies quickly and analyze problems effectively· Ensured continuous operations by implementing creative and standard solutions· Developed wireless heat maps for area wide coverage reference and troubleshooting· Developed internal websites to monitor all printers within the facility· Interfaced with all levels of IT and management in business terms· Developed heatmap for wifi layout and security· Assisted in the engineering and development of migrating existing systems to automate with online presence· Maintained, and Monitored Windows server 2008 R2· Deployed images for Windows 7, Windows 10, and Windows server 2008 R2

· Demonstrated ability to provide superior client service· Showed a strong technical aptitude· Demonstrated ability to interact with various internal support partners to derive solutions· Demonstrated ability to gather technical requirements· Effectively translated client needs/problems into solutions or internal support plans of action· Deployed images for Windows 7, and Windows 10

· Developed and executed programs on an Amada Laser · Utilized Fanuc OS to cut and shape metal for automobiles and other industrial machines· Used AutoCAD and Fiber Win to create the programs which resulted in precisely cut products· Verified settings by measuring positions, first-run part, and sample workpieces· Accomplished organization goals by accepting ownership for accomplishing new and different requests