UAL C2C contractor

Cybersecurity program support

Assisted with post M&A de-duplication of processes and systems to streamline capabilities.

Drove results through relationships and adopting an Agile mindset to organize and shift focus as priorities change.

• Drove adoption of Agile methodology / tracking apps to improve delivery using velocity-based metrics.• Helped planning / execution of SIEM (security information event management) platform change.• Aided in classification of data tier / understanding of tier rating impact on budget for BC/ DR testing.• Coordinated data center infrastructure migration for network / hardware / virtual security technology. • Drove development of a user access review / account removal service to improve network security.• Initiated a 3rd party cloud subscription to provision access / migration of data / apps from on-prem.

Cybersecurity Subject Matter Experience: Identity Management / Auth & Auth / NetSec / Data Security• Observed user behavior to elicit / document requirements / use cases for a new call center solution.• Elicited user / business requirements / gap analysis / documented use cases to implement a new anti-money laundering solution for Global Compliance Team across several international markets.• Facilitated technical / user requirements for multiple cybersecurity solutions including 2-factor authentication / network segmentation / password vault to improve Walmart’s security posture.• Conducted product performance / quality assurance validation against business / technical requirements to ensure user experience (UX) objectives were achieved.

• Delivered first-gen Walmart-Humana joint venture member reward card; project ROI $48M over 5 yrs.• Delivered HIPAA data encryption solution for eRx / text messaging services; cost reduction of $24M. • Delivered DEA tool to automate responses to invasive investigations; reduced risk exposure 30%.

• Presented to facility directors the corporate initiative to implement an electronic health record (EHR). • Coordinated completion of all production readiness tasks / milestones / status reporting / escalations.• Helped identify / monitor / reporting on risks and issues to achieving specified targets delivery dates.• Provided on-boarding for new team members to all EHR implementation policies / procedures.

•Voluntary onsite assignment in Beijing, China as project consultant to ensure success of ‘Project Everest’ – an $8M re-write of a medical device MFG’s radiological/cardiology imaging software into a unified J2EE based system •Created work breakdown structures for multiple simultaneous / concurrent software releases and hot fixes (10 months worth of managing multiple concurrent projects within projects)• Responsible for disseminating software implementation project management best practices / project lifecycle deadline and budget target hit rates for MFG software releases; realized 50% improvement within six months• Successfully met medical device manufacturer quality standards for radiology application software releases• Achieved 8 month extension of billable consulting services generating $480K in revenue (12 month project)• Change agent that succeeded in leading organizational shift from a waterfall project model to an Agile model •Primary contributor to written work orders and proposal (RFP) writing by applying lessons learned• Accompanied sales team on client-facing site visits

• Organized client-vendor project management office [PMO] for improved operational efficiencies using SDLC (9 month project)• PMO deliverables included business analysts and system engineers work assignments / work estimates / deadlines for implementation of code fixes / release planning / QA validation / WBS / release progress / status reporting• PMO also monitored employee productivity / managed to performance improvement plans / documented outcomes• Performed workflow analysis for process improvement initiative / conducted cross-functional hiring interviews• Analyzed / resolved issues affecting Medicaid claims processing and weekly, monthly and quarterly financial cycles• Achieved 50% improvement rating on customer service satisfaction survey(s) developed by PMO• Assisted with request for proposal (RFP) process

• Completed development and rollout of enterprise-wide role-based application security model for $100M project (9 month project• Responsible for all application security Change Request approvals per criteria for the new enterprise security model• Conducted weekly security discussions with end users to educate / address questions / resolve issues• Collection / analysis / correction of facility meta data to ensure proper file formatting • Human resources coach / assisted with team member recruiting / retention / promotion

• Created $60K Physician Credentialing project budget / produced estimates (6 month project)• Organized project momentum and buy-in through leadership / goal setting and measuring / team member motivation • Effective SLA management lead to an average 20% fewer calls per week aiding in productivity improvements • Revenue cycle management support – patient access, billing, medical & financial, I-CD9-CM & HCPCS coding• Participated in validation of service packages and upgrades / change control / policy & procedural education• Writing / executing scenario based test scripts / functional /integration application testing [quality assurance]

•Fielded incoming post implementation issues calls for ‘ChartManagementt’ suite a medical records related product•Enjoyed a ‘customer satisfaction’ rating in the 90 percentile for issues resolution response time and follow up

• Provided operational leadership / direction to 9-FTE medical records optical imaging system department • Developed / monitored health information systems performance indicators to identify areas for improvement• 25% reduction in system downtime by defining imaging system enhancement needs; improved physician satisfaction• 87% reduction in documentation errors through education of clinical management staff on documentation guidelines• Contributed to the development of the Suburban’s “Strategic Direction for Health Information Management”• Provided leadership in facility assessments regarding HIPAA privacy / security initiatives (3 month duration project)• Responsible for documenting and enforcing document storage / retention policy