Neil Langley Email & Phone Number

United States

Paris, Ile-de-France, FR

UAL C2C contractor

Chicago, IL, US

Cybersecurity program support

Menlo Park, CA, US

Assisted with post M&A de-duplication of processes and systems to streamline capabilities.

Drove results through relationships and adopting an Agile mindset to organize and shift focus as priorities change.

Bentonville, Arkansas, US

• Drove adoption of Agile methodology / tracking apps to improve delivery using velocity-based metrics.
• Helped planning / execution of SIEM (security information event management) platform change.
• Aided in classification of data tier / understanding of tier rating impact on budget for BC/ DR testing.
• Coordinated data center infrastructure migration for network / hardware / virtual security technology.
• Drove development of a user access review / account removal service to improve network security.
• Initiated a 3rd party cloud subscription to provision access / migration of data / apps from on-prem.

Bentonville, Arkansas, US

• Cybersecurity Subject Matter Experience: Identity Management / Auth & Auth / NetSec / Data Security
• Observed user behavior to elicit / document requirements / use cases for a new call center solution.
• Elicited user / business requirements / gap analysis / documented use cases to implement a new anti-money laundering solution for Global Compliance Team across several international markets.
• Facilitated technical / user requirements for multiple cybersecurity solutions including 2-factor authentication / network segmentation / password vault to improve Walmart’s security posture.
• Conducted product performance / quality assurance validation against business / technical requirements to ensure user experience (UX) objectives were achieved.

Bentonville, Arkansas, US

• Delivered first-gen Walmart-Humana joint venture member reward card; project ROI $48M over 5 yrs.
• Delivered HIPAA data encryption solution for eRx / text messaging services; cost reduction of $24M.
• Delivered DEA tool to automate responses to invasive investigations; reduced risk exposure 30%.

Brentwood, Tennessee, US

• Presented to facility directors the corporate initiative to implement an electronic health record (EHR).
• Coordinated completion of all production readiness tasks / milestones / status reporting / escalations.
• Helped identify / monitor / reporting on risks and issues to achieving specified targets delivery dates.
• Provided on-boarding for new team members to all EHR implementation policies / procedures.

Birmingham, AL, US

• Voluntary onsite assignment in Beijing, China as project consultant to ensure success of ‘Project Everest’ – an $8M re-write of a medical device MFG’s radiological/cardiology imaging software into a unified J2EE based.
• Created work breakdown structures for multiple simultaneous / concurrent software releases and hot fixes (10 months worth of managing multiple concurrent projects within projects)
• Responsible for disseminating software implementation project management best practices / project lifecycle deadline and budget target hit rates for MFG software releases; realized 50% improvement within six months
• Successfully met medical device manufacturer quality standards for radiology application software releases
• Achieved 8 month extension of billable consulting services generating $480K in revenue (12 month project)
• Change agent that succeeded in leading organizational shift from a waterfall project model to an Agile model

Houston, Texas, US

• Organized client-vendor project management office [PMO] for improved operational efficiencies using SDLC (9 month project)
• PMO deliverables included business analysts and system engineers work assignments / work estimates / deadlines for implementation of code fixes / release planning / QA validation / WBS / release progress / status.
• PMO also monitored employee productivity / managed to performance improvement plans / documented outcomes
• Performed workflow analysis for process improvement initiative / conducted cross-functional hiring interviews
• Analyzed / resolved issues affecting Medicaid claims processing and weekly, monthly and quarterly financial cycles
• Achieved 50% improvement rating on customer service satisfaction survey(s) developed by PMO

• Completed development and rollout of enterprise-wide role-based application security model for $100M project (9 month project
• Responsible for all application security Change Request approvals per criteria for the new enterprise security model
• Conducted weekly security discussions with end users to educate / address questions / resolve issues
• Collection / analysis / correction of facility meta data to ensure proper file formatting
• Human resources coach / assisted with team member recruiting / retention / promotion

• Created $60K Physician Credentialing project budget / produced estimates (6 month project)
• Organized project momentum and buy-in through leadership / goal setting and measuring / team member motivation
• Effective SLA management lead to an average 20% fewer calls per week aiding in productivity improvements
• Revenue cycle management support – patient access, billing, medical & financial, I-CD9-CM & HCPCS coding
• Participated in validation of service packages and upgrades / change control / policy & procedural education
• Writing / executing scenario based test scripts / functional /integration application testing [quality assurance]

• Fielded incoming post implementation issues calls for ‘ChartManagementt’ suite a medical records related product
• Enjoyed a ‘customer satisfaction’ rating in the 90 percentile for issues resolution response time and follow up

• Provided operational leadership / direction to 9-FTE medical records optical imaging system department
• Developed / monitored health information systems performance indicators to identify areas for improvement
• 25% reduction in system downtime by defining imaging system enhancement needs; improved physician satisfaction
• 87% reduction in documentation errors through education of clinical management staff on documentation guidelines
• Contributed to the development of the Suburban’s “Strategic Direction for Health Information Management”
• Provided leadership in facility assessments regarding HIPAA privacy / security initiatives (3 month duration project)

Mba, Business Administration

Bachelor Of Applied Science (Basc), Health Information/Medical Records Technology/Technician