Nam Le Email & Phone Number

Washington, Dc, Us

Bethesda, Maryland, United States

Bethesda, Maryland, United States

- Provided first point of contact support to end users with professionalism, timeliness, and accuracy.- Troubleshot IT related issues (hardware, software, network, peripherals, VPN).- Interact with all levels of staff to resolve various technical issues with personal computers, printers, and conference room equipment. Contact vendors as appropriate for maintenance in accordance with company contracts.- Primary point of contact for equipping new hires with appropriate desk setup and installed additional software upon request.- Recorded technical issues and requests. Diagnosed and resolved problems. Escalated issues as appropriate.- Maintain and report hardware inventory on a monthly basis in accordance with corporate requirements.- Format and image computers for company use. Autopilot computer to Intune utilizing Active Directory as needed.- Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.

Vienna, Virginia, United States

- Working productively with customers to meet order requirements and service expectations.- Using mobile applications to complete orders, request permission for substitutions, and communicate in real-time with online customers.- Consistently meeting the company's deadlines, metrics, and quality goals.- Troubleshot and resolved issues with the company's mobile and application systems.- Maintaining up-to-date knowledge of products and service changes.

Falls Church, Virginia, United States

- Obtaining proper information and data regarding invoice payments.- Checking vendor files for any previous payments and assisting in making payments for any current outstanding balance.- Calculating, posting business transactions, processing invoices, and verifying financial data for use in maintaining accounts payable records.- Maintaining copies of invoices or correspondence documents necessary for files.- Reconciling bank statements and processing reimbursement for employees through Expensify.

- Designing photoshoot sets and taking pictures to maintain the company's menu and social media.- Assisting in developing new marketing plans for all the current restaurants.- Working knowledge of Adobe Creative Cloud: Photoshop, Lightroom, Dreamweaver, Premiere, etc.- Editing and processing incoming content for the company.- Handling multiple projects and tasks with short deadlines.

Mclean, Virginia

- Working with leaders and CEOs on developing and implementing new marketing and sales plans, and defining objectives for the upcoming 5-year goal.- Achieving overall satisfaction rate above 90% by continuously reviewing staffs' and customers' feedbacks and implementing new management strategies.- Successfully reaching 2019 1st quarterly sales and company goal by increasing the average transaction amount per customer by 33%.

Fairfax, Virginia, United States

- Reviewing and resolving discrepancies between accounting receipts and cash drawer.- Mentoring new team members with POS systems and customer service strategies.- Processing POS transactions, including credit, cash, checks, coupons, and refunds.- Restocking, organizing, and arranging merchandise within the store to drive sales.- Promoting customer loyalty by providing exceptional and friendly service, and knowledgeable assistance.

Mclean, Virginia

- Managing order receipts and invoices as well as checking inventories weekly.- Auditing employees' timesheets and correcting any discrepancies in the company SmartSystem on a daily basis.- Directing and delegating daily tasks to working staffs.- Handling phone calls and customers’ comments and complaints.- Making inventory list and assisting manager on operating and creating standards for the store.

Bachelor Of Science - Bs, Information Technology, Gpa 3.80

Associate Of Science - As, Information Technology, Gpa 3.97

Bachelor Of Science - Bs, Accounting And Finance, Gpa 3.64

Activities and Societies: Recipient of James R. Beer Scholar (2015), Top Ten Percent of Graduating Class in Finance (2017)

Associate Of Science - As, Business Administration And Management, General, 3.95