•Worked in an Agile SDLC environment and delivered small amounts of work in short iterations for continuous code delivery and improvements•Provided system support to clients, investigated and fixed bugs/errors, and built feature requests using front end (React, JavaScript) and back end (Ruby on Rails) technologies with PostgreSQL database•Assisted in urgent client-specific and site-wide issues that affected thousands of user accounts by developing and running approved scripts in AWS production environment•Covered full-stack development and contributed to creating and modifying API's, web page properties, and existing features to improve UX and quality of web application•Utilized RSpec testing framework to write applicable test scripts for running regression tests and ensuring software stability after major and minor version releases•Utilized GitLab for its efficient CI/CD practices to ensure committed code is free of errors and deployed expeditiously •Orchestrated upgrade of ticketing system following procurement process to increase cross-departmental UX and collaboration

•Collaborated with CFO to customize report filters, transfer database, and macro coded, expediting order processing on 300-400 items daily through Acumatica, Oracle, and NetSuite•Built out a full pricing excel model to efficiently compute pricing for numerous artworks with product details

•Collaborated with CEO to fully refactor business plan, including modifying strategic marketing efforts and redesigning promotions, resulting in 15% increase in customer base in 1 month•Led a team of 4 interns spread across multiple functions and facilitated weekly meetings

•Collaborated with Vice-President for Enrollment in preparation for admissions acceptance letters•Worked alongside Admissions Event Coordinator to provide a valuable experience for students and families during their campus visit•Inputted prospective student’s information using Salesforce

•Created, coordinated, and executed events for school Alumni gatherings•Augmented awareness of organization purpose and events using social media platforms

•Facilitated front-end sales process in conjunction with company president on hundreds of orders•Gathered internal and external samples for customer presentations, processed orders with multiple overseas factories in tight time frames (communicating in Korean)•Worked proactively with accounting team and operational employees to ensure timely management of customer databases, communications, fulfillment, delivery, and payments

•Managed front-end interactions in a fast-paced environment directly with customers in need of vehicle servicing, averaging 40-50 vehicles daily•Worked strategically with service department team making vehicle servicing more efficient•Executed appointments to ensure servicing was completed accurately in a timely fashion