Nicholas Lee Email & Phone Number

San Francisco, California, Us

New York, Ny, Us

New York, Ny, Us

● Oversee 6K+ units (6-10 communities) across 7 states and implement pricing adjustments and quality control initiatives, increasing average occupancy rate and NOI● Collaborate with marketing, HR, and finance departments to implement new systems, products, and projects, decreasing rollouts of projects and saving hours weekly per employee for each project through automation● Monitor occupancy reports for KPI variances (lead to lease, weeks of supply, renewal retention) and negotiate contracts to meet occupancy/financial targets, ensuring excellent client satisfaction and saving significantly on operational expenses● Manage development and acquisitions for 3 new assets in 2023 (1.5K+ total units), collaborate with asset management team, and develop new asset acquisition roadmap, decreasing future acquisition timeline● Create RAPID and budget model to manage deliverables with stakeholders (development, operations), increasing revenue from development budget and completing project ahead of schedule● Develop a culture of trust, accountability, teamwork, and feedback, decreasing employee turnover● Build out new systems and team structure for group to improve accountability, improving leased percentage within 30 days and decreasing onboarding times.● Foster relationships via networking events/LinkedIn and nurture vendor relationships, securing 4 hires in one month

New York, Ny, Us

● Analyzed day-to-day operational trends for 38 Class C – AAA sites (15K+ units, 2 reports) from Cleveland, OH to San Francisco, CA and recommended cost-effective solutions to clients (Asset Managers, Regional Directors, VP’s, SVP Multifamily Operations), increasing client renewal rates● Streamlined operations, implemented quarterly audit to celebrate success, and identified growth areas for property managers, increasing regional occupancy company-wide YoY and prospect-to-tour ratio performance● Implemented digital move-out inspections, saving teams hours monthly while increasing damage billback● Fostered strategic partnerships with internal and external clients, reducing company-wide delinquency, improving client satisfaction, and increasing staff satisfaction● Managed annual budget process to ensure accurate projections, appropriate expense reductions, and achievable revenue goals to match underwriting goals for properties, reducing expenses and process timelines● Designed employee appreciation week program for 1K+ employees, leading to 2 annual events and 8 regional events● Digitized daily checklist process for property teams, improving accountability and KPI performance

New York, Ny, Us

● Directed 333-unit, mixed-use, luxury property (Webster Eleven) from third-party development to stabilization in 15 months and met NOI/budgeted occupancy goals (20 leases per month) during COVID-19 in Oakland, CA● Restructured customer service and implemented 24-hour customer support response times, leading to an expense reduction, 4.8 star google reviews, high tour to application closing ratios, and high renewal retention● Advanced on-site management team members and conducted regular 1:1 meetings, actionable goal tracking, and individual-led performance reviews to prioritize financial, business, and client management, leading to several promotions● Implemented aggressive pricing strategy for luxury apartments, increasing monthly revenue● Managed property budgets and analyzed financial variances, maintaining a variance of <5% for 2 years

● Took over operational/financial performance of 923 Folsom Street (115-unit, mixed-use) in the SOMA neighborhood of SF via third-party management for JPMorgan Chase, improving leased to occupied rate by within 90 days● Conducted resident surveys to identify issues, partnered with team to implement process improvements, and built roadmap, increasing GPR with stabilized occupancy and overperforming budgeted NOI projections in 2019● Implemented scalable processes and operations for first company asset, growing operations to support 42 buildings● Developed process with maintenance to expedite apartment turnover, decreasing average vacancy from 14 to 8 days● Restabilized community during COVID-19, secured additional marketing budget, and executed new marketing strategy, achieving minimal drop in overall occupancy● Delivered high-end customer experience through engaging resident events, efficient response times, and customer feedback implementation, leading to a high renewal retention rate pre-pandemic

-Delivered tours to interested prospects and guided through leasing process resulting in 26% conversion rate-Created and maintained resident move-in/out SOP-Coordinated resident events for community-Fostered relationships to improve resident satisfaction through consistent front desk presence and problem solving abilities; garnered 30 Yelp/Google Reviews in 2018-Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs-Coordinated with janitorial and engineering staff on maintenance and upkeep

● Coordinated showings/applications for 1K-unit rental portfolio in New York City and developed screening/qualification standards for potential tenants using automation tools (Zapier, Calendly, StreetEasy), saving 10 hours weekly● Maintained leasing pipeline to ensure consistent traffic and recaptured stale prospects, achieving 45% closing ratio● Represented 8 buyers/sellers in total transactions of $15M and compiled condo/coop packages, loan approvals, and provided negotiation advice to clients to meet their financial targets, resulting in 50% referral rate for buyers/sellers

-Served average of 300 patrons daily at fine dining restaurant with consistent recommendations for exceptional service-Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints-Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity-Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies