Nick Lee Email & Phone Number

Austin, Tx, Us

Union, Nj, Us

• Responsible for handling and driving customer cases, including P0 site-downs to resolution• Manage clients’ E-Commerce (Magento) IaaS/PaaS infrastructures, (AWS/Azure), system services (Debian GNU/Linux, Apache, PHP, Nginx, MySQL (MariaDB), Redis, SSL/TLS, CDN, WAF, DNS, RabbitMQ, Elasticsearch), and user access• Conduct investigations involving analysis of deployment, configurations, cluster performance, database integrity, network traffic, security/pentest scans, error logs, stack traces, bugs, and testing on cloned environments• Maintain detailed case changelog and documentations for internal case escalations• Collaborate with multiple teams (both internal and external) to identify root causes and create resolution action plans• Create scripts, automations, and integrate tools to improve workflows• Provide training on tools, processes, best practices, and write knowledge base articles (Wiki/Confluence)

• Team lead responsible for engineering and managing all MSP tech infrastructures of both internal and external client systems (ie. networks, firewalls, servers, databases, voip, security, upgrades/patches, monitoring/alerting, active directory, administration, role-based identity/access, devices, applications, disaster recovery, etc.)• Assess gaps in client business’ tech operations and consult with stake-holders

Carlsbad, Ca, Us

• Engineer and manage tech operations of cloud AWS infrastructure as code environment• Build and automate operations of SaaS CI/CD pipelines• Perform security audits to conduct vulnerability scans and pentests• Create monitoring, reporting and alerting tools (Grafana, CloudWatch, Pingdom, etc.)

Phoenix, Arizona, Us

• Evaluate technical pain points within client infrastructures and provide solution recommendations• Collaborate with Sales teams to build project proposals• Design network topologies, servers, databases, management systems, and disaster recovery plans• Manage and maintain client infrastructure uptime, performance, security, and backups

Denver, Co, Us

• Oversee and manage all technical operations of corporate and 40+ satellite offices• Restructure failing infrastructures, networks, servers, databases, etc. for all offices• Procure technical resources and manage project timelines for all offices• Outline client proposals, project plans, and statements of work

New York, Ny, Us

• Implement and standardize company hardware/software and design user workflows• Conduct system audits to identify flaws, bottlenecks, gaps, and future pain points• Provide tier level 1, 2, and 3 support and troubleshooting• Provide company training and publish knowledge-base articles

Houston, Texas, Us

• Create original master movies, tv shows, and trailers for post-production Blu-rays, DVDs, and video streaming• Work with engineering teams to encode and compress HD quality video/audio files• Collaborate with clients such as Netflix, Hulu, Sony, and etc. to manage release dates• Automate workflows to increase rate of production and minimize errors

Houston, Texas, Us

• Design and deploy POS software systems to businesses in service industry• Create customized client software tools and workflows• Liaison for 150+ B2B clients and technical needs relationships• Manage and support technical operations of clients

• Design and build educational simulations based on university curriculum guidelines• Integrate simulation features based on curriculum requirements for quizzes, tests, and finals• Collaborate with teams for simulation concepts, features, and improvements• Manage team members and team objectives to meet project deadlines

Certificate Of Computer Programming And Simulations

High School, High School Diploma