Nelson Lin-Tsai Email & Phone Number

Torrance, California, United States

Oversee Operations including international logistics, installation/repair services and vendor relations.

Torrance, Ca

MIGHTY USA • Established in 1981, Mighty USA is a leading machine tool builder and worldwide machinery distributor. • www.mightyviper.com• Supervised a team of 12 to install and troubleshoot machines in North America: consistently decreased time to completion per job, improved customer satisfaction and increased customer scheduling plan from 2 weeks to 2 months. • Recognized opportunity for increased revenue by developing lump job pricing strategy; implemented customized pricing for recurring services resulting in revenue increases up to 50% per job that covers equipment and training costs. • Interviewed and hired candidates for positions such as off-site technicians, administrators and ISO staff; hires have shown less turnover and ISO expert continued on to complete ISO 9001 certification for the company.

Torrance, Ca

• Improved supplier communication between Alex-tech's Engineering team and Mighty USA regarding design changes and schedule impacts by developing scheme to prioritize email communication. • Designed Standard Operating Procedures for assembling machines streamline production and improve quality control.• Enhanced supplier relationships by meeting with company CEOs from FANUC, Alex-Tech and She-Hong; suppliers now have since provided dedicated points of contact which decreased turnaround time for support.

Fullerton, Ca

• Developed the first-of-its-kind all-weather GPS based landing system, JPALS, for Navy aircraft carriers and fighter jets. . Team's performance led to Department of Defense Top 5 Programs Award among thousands of competing programs. • Led a team of 3 at the manufacturing site to prepare and sell the prototype JPALS to the Navy customer; received approval from Navy before milestone completion date, earning Raytheon an incentive award of over $4M.• Selected by management to assume senior engineer role (7-10 years of experience) on installation of prototype systems aboard multiple aircraft carriers; managed technicians, coordinated with Navy officers and performed system checkout.• Investigated and improved correlation rules that determined faults in the JPALS system hardware; rules resulted in faster troubleshooting (2 hours down to minutes) and shorter repair times.

Torrance, Ca

• Controlled Vertical Machining Centers to mill critical parts for the C17 military transport aircraft; consistently-punctual delivery led to bigger contracts, expanding the company’s Machining product line.• Initiated a machining training manual to standardize operations across 3 shifts; used with new hires.

Bachelor Of Science, Electrical Engineering

Activities and Societies: Eta Kappa Nu

Masters Of Business Administration, Global Management And Entrepreneurship

Master Of Science, Mechanical Engineering

Activities and Societies: USC Robotics

Master Of Science, Electrical Engineering