Noel Lopez Email & Phone Number

San Jose, Costa Rica

San Jose, Costa Rica

∙ Provide technical support for Microsoft Azure in Azure Monitoring technologies such as Azure Log Analytics, Azure Monitor Alerts, Azure Automation, Azure Arc Servers, Azure Monitor Insights, and Azure Update Manager based on internal and external documentation, to provide the best solution to the customer issue.∙ Represent Microsoft and communicate with customers from all over the Americas via telephone, email, or remote sessions, including but not limited to SP500, Premier customers.∙ Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams.∙ Troubleshoot issues in Windows server and client devices and Linux OS, knowledge about Event viewer, memory dumps, Linux daemons, logs interpretation, JSON, and PowerShell scripts.∙ Troubleshoot network issues impeding connectivity of on-premise or Azure machines to endpoints required to monitor and collect data. I.e. TLS, Certificate, or Handshake issues using network traces as a foundation to troubleshoot.∙ Meet SLAs according to each customer contract.∙ Document in detail the problem and solution step by step provided to every customer.∙ Database queries to obtain data from the customer resources and from there to create custom alerts.∙ Mentored and coached new hires, reducing onboarding time and covering key technical concepts and best practices.

Costa Rica

Design 3D Orthodontic Treatments using CAD dental design software from digitally scanned files of patients from Orthodontists and GP Dentists. Work on all the steps of the process, from the preparation of the virtual impressions, scan cleaning & digital model analysis

Costa Rica

Receive documentation that supports the purchase of merchandise and process invoices of suppliers with payment office. Check that every purchase order is properly documented through system, and update store inventory. Document claims to suppliers for defective merchandise & overstock.