Nathalie Lopez, Mba Email & Phone Number

Florida, United States

Broward County, Florida, United States

Miami/Fort Lauderdale Area

• Update QuickBooks with employee timekeeping information, run reports, and perform payroll reconciliations • Prepare new employee files by completing background and reference checks, and collecting tax information • Manage benefits programs such as enrollment, renewal, distribution, and educate employees• Complete termination paperwork and maintain updated HR records in adherence with labor policies • Assist in claim resolutions, reconciling benefits statements, and approving invoices for payment

•Successfully led monthly key projects which resulted in store expansion within company tiers •Conducted opening and closing operational procedures, which include managing damaged merchandise, deposits, balancing registers, etc. •Executed a best-in-class customer experience•Conducted loss prevention evaluations by following a list of procedures•Coordinated monthly store meetings to establish future goals and educate about upcoming products•Observed and evaluated staff in order to create a development plan based on strengths and opportunities•Improved employee turnover by 50% by fostering a positive work environment •Developed a high performance team through a best-in-class on-boarding and training, which well led the district in credit•Managed and ran inventory control which included 30+ people

•Drives store sales and growth by personally selling to customers.•Proactively engages with customers, reads cues and responds effectively.•Provides customers with the perfect bra fit by asking effective questions.•Converting returns, offers and other promotions into larger sales.When assigned to the cash wrap:•Delivers a friendly and efficient cash wrap experience, processing customer transactions accurately and efficiently at the Point of Sale.•Reinforces customer buying decisions at checkout and encourages purchase of additional items.•Recovers cash wrap selling zone and “go-backs”.•Builds customer loyalty by opening Victoria’s Secret Angel Cards (US only) and through customer email and phone capture.When assigned to processing and replenishment:•Processes merchandise to be floor ready and maintains back room and under stock to brand standards.•Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase.•Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process.When assigned to floorset activity:•Executes floorset proficiently.•Understands and adheres to brand standards.•Assists with maintenance of back room and under stock, including merchandise and non-merchandise, to brand standards to enable efficient replenishment.

Driving top line store sales results and growing the business through action and productivity Maintaining a focus on bras as the premier product differentiator, to build loyalty and support our "Best at Bras" cultureCreating customer awareness of programs available to them, (i.e. Victoria’s Secret Angel Card (US only), phone and email capture) to build customer loyalty, when applicableSetting personal goals and tracking individual and team performance to the goalsPreparing for each shift by maintaining awareness of all sales, promotions and applicable ringing proceduresTaking initiative to recover and replenish merchandise, so it is available to sellUnderstanding and adhering to visual merchandising brand standardsAssisting in housekeeping of sales floor and communicating maintenance issuesKeeping an awareness of, and building personal capability in, loss preventionReinforcing store strategy to reduce shrinkSupporting all activities related to providing a safe working environmentUnderstanding and demonstrating Company values

Master Of Business Administration (Mba), Marketing, 3.87

Activities and Societies: American Marketing Association and Sigma Beta Delta Honors Society Accounting for Decision Makers, Data Driven.

Bachelor Of Applied Science (B.A.Sc.), Psychology, 3.48

Activities and Societies: Psi Chi Honors Society and Psychology Ambassadors for Success

High School Diploma, Social Sciences, 4.34 Cum Laude

Activities and Societies: Swim Team and Water Polo Team Captain, Soccer Team, Italian Club, HOSA, Yearbook Sports Editor, Newspaper.

Education record