Nathan Lord Email & Phone Number

Australia

Sydney, Australia

Sydney, Australia

Sydney, Australia

The role is accountable for the 24x7 support of Operations to Optus for all technologies and products and the end to end service performance and availability of operations for all applications and infrastructure. This covers 600+ applications, 2 data Centres and 7500+ servers.• Manage directly the day to day operations of the Service Desk, Incident Coordination and Data Centre & Facilities Operations teams (50+ staff);• Assist the Service Delivery Director with the management of… Show more The role is accountable for the 24x7 support of Operations to Optus for all technologies and products and the end to end service performance and availability of operations for all applications and infrastructure. This covers 600+ applications, 2 data Centres and 7500+ servers.• Manage directly the day to day operations of the Service Desk, Incident Coordination and Data Centre & Facilities Operations teams (50+ staff);• Assist the Service Delivery Director with the management of the PMO, Server Team, Remote Desktop Team, Onsite Desktop and Data Management Group (100+ staff);• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organisational objectives;• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organisation;• Define and initiate projects, and assign project managers to manage cost, schedule, and performance of component projects, while working to ensure the ultimate success and acceptance of the program;• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent;• Coach, mentor and lead personnel within a technical team environment;• Present periodic Dashboard reports on the current program, future opportunities and client issues;• Operations ITIL Framework/Service Delivery; covering Incident & Problem Management;• 24x7 Service Desk and Incident Coordination covering single service desk for all of Optus internal users. Support 500+ applications, all End User Computing Devices (12,000) and ensuring all cases raised are serviced within SLAs; Show less

Current RoleThe primary objective of my role is to manage the overall data centre operations in an extensive enterprise environment. I am responsible for directing the IT organisation and managing daily activities.I am also responsible for managing and tracking departmental profit and loss closely and take corrective actions to ensure profitability.• Manage the planning, organisation, and implementation of project activities primarily associated with a large Data Centre which… Show more Current RoleThe primary objective of my role is to manage the overall data centre operations in an extensive enterprise environment. I am responsible for directing the IT organisation and managing daily activities.I am also responsible for managing and tracking departmental profit and loss closely and take corrective actions to ensure profitability.• Manage the planning, organisation, and implementation of project activities primarily associated with a large Data Centre which includes Systems Operations & Support, Disaster Recovery, Facilities Management, Configuration Management, Change Management, Release Management, Availability Management and Service Level Management.• Conduct regular meetings with customer Project Managers to update/review Data Centre operational related matter and suggest process improvement.• Plan and define the operation team structure to support services at the various Data Centre locations.• Work closely with customer infrastructure team to develop and maintain a consolidated list of component applications, databases, and associated hardware.• Take a lead role in organising, scheduling, and reporting activities.• Ensure adherence to current project management standard processes and compliance to quality assurance policies.• Provide overall project communication to business governances, application developers, IT engaged team, stakeholders and project management.• Contribute to technical QA for outage post mortem reports and technical troubleshooting calls.• Provide support for disaster recovery and business continuity planning.• Regular formal and informal meetings with staff to promote effective teamwork.• Take a lead role in organizing and promoting safe and pleasant work environments. Show less

Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Product accurate reports on team performance for senior managers.Responsibilities:* Preparing daily workloads for staff and co-ordinating the daily allocation of work;* Motivating the team to achieve high standards and KPI targets;* Handling client inquiries… Show more Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Product accurate reports on team performance for senior managers.Responsibilities:* Preparing daily workloads for staff and co-ordinating the daily allocation of work;* Motivating the team to achieve high standards and KPI targets;* Handling client inquiries and acting as the face of the business;* Dealing with and resolving problems and issues which arise;* Mentoring and training junior and new staff;* Monitoring and reporting on standards and performance targets;* Arranging & chairing team meetings, focusing on targets and achievements;* Implementing new initiatives;* Involved in recruitment of new staff;* Ensuring all administrative and IT records are entered and updated correctly;* Providing prompt and accurate information on individual performance. Show less

Test Analyst on the Optus Arbor Billing project

Education record

Education record