Nathan Lorts Email & Phone Number

New York, United States

Bremerton, Wa

Front Parts Counter retail duties including working face to face with customers, technicians, Service Coordinators, and wholesale dealers to get them accurate parts and information.Back Counter service parts work, consisting of working with various parts information and tracking programs, get parts information from corporate resource hotlines, as well as billing all parts going to the shop/service appointments.Coordinate service appointments multiple days out and confirm specially-ordered parts were present for appointment.Research and investigate parts and part information for customers through the E.P.C. (electronic parts catalogue).Work opening shifts and closing shifts, getting familiar with both operational procedures.Work with third party vendors to get non-stock items and build invoices and purchase orders.Receiving of daily shipments of parts from our Portland distribution facility, and dispersing parts to necessary technicians.

Bremerton, Wa

Duties included:Calling and emailing all customers who put in an Internet Lead and schedule appointments to meet with myself and a designated salesperson, assigned by meAnswer email/phones/chats/texts, as many as 70 calls per day, including follow-up calls and new lead calls, answering leads within the first ten minutes of generationTrack internet sales statistics and monthly/quarterly goalsCraft email templates for use by the internet department and salespeople for follow-up/sales events/various auto-program integrationsOversee various lead-sourcing programs we utilized, such as Autobytel, Costco Auto Program, USAA Auto Program, TrueCar, and various others Worked closely with customers both over digital communications and in-person to provide a remarkable experienceSat in on monthly and quarterly corporate conference calls regarding brand-wide projections and monthly and quarterly/YTD numbers

La Push, Wa

All things electronic were my job: Maintaining and distributing desktop/ laptop computers to Faculty and students, phone setup and maintenance, tablet setup and distribution, software updates and maintenance, and moreSet up the first Computer Lab in Quileute Tribal School, consisting of 30 P.C.’s for computer work and testing for the children. Set up all software, drivers, updates, virus protection, you name itInitial set-up of 50 iPads prior to the school year for use by the students, with shared cloud apps and restrictionsInventory and tracking of all electronics dispersed to staff and studentsSolved any day-to-day tech problems for the faculty and staff. Oversaw buying and shipment of $20,000 worth of SMART school technologyGained experience troubleshooting and using Cisco phone systems