Nicholas Lovett Email and Phone Number

● Provided technical support to end users, troubleshooting hardware and software issues● Managed and resolved help desk tickets promptly, ensuring minimal downtime for users● Installed, configured, and maintained computer systems and peripherals● Performed regular system updates and patches to ensure optimal performance and security● Assisted in the development of IT policies, procedures, and documentation● Maintained inventory of hardware and software assets, tracking usage and conducting audits as needed● Responded to emergency situations such as network outages or system failures with urgency and efficiency● Served as a point of contact between end-users and third-party vendors for issue resolution● Designed and developed an in-house phishing awareness simulation program similar to KnowBe4 using JavaScript and Retool● Configured Aruba access points via console and web UI to increase wireless range

● Supported and facilitated installations, configuration, and maintenance of software and hardware, such as configuring Cisco devices using UCS manager or iLO for HP servers, and other enterprise-grade devices.● Performed tests on a wide range of enterprise-grade devices (Switches, Access Points, Firewalls, Routers, Servers, etc.) to ensure functionality.● Consulted with managers and tech leads to discuss changes in data wiping procedures, known as STPs.● Documented steps taken to factory reset and wipe client data through various methods such as Secure Erase, DoD, NIST Purge/Clear.● Used SSRS to keep track of warehouse inventory.● Worked with outside vendors to assist with configuration and/or erasure of enterprise-grade devices.● Adhered to ISO standards for information security and privacy.● Diagnosed and troubleshooted PCs to include replacing hardware components when necessary.