Nathan Phelps Email & Phone Number

St. Petersburg, US

• Founded a cloud managed service provider filling a regional need for professional IT services.
• Successfully providing innovative technical solutions for small & medium enterprises, including backup, disaster recovery, cybersecurity, private cloud, and development services.

Addison, Texas, US

Nash, Texas, US

• Designed and oversaw virtual trade show following COVID pandemic to replace the physical in-person show; exceeded prior year sales by millions while being completely remote and online.
• Converted all VMware virtualization systems to Hyper-V and Azure Stack HCI running on Cisco UCS clusters with NetApp and IBM storage fabrics.
• Designed & implemented a data warehouse solution built on Azure Synapse & PowerBI
• Successfully launched a large-scale public facing B2B eCommerce website and ordering/payment system. Conceived the initial MVP and lead the team to provide additional development on a full AS/400 ERP integration.
• Optimized numerous company servers and related components to achieve high performance of business applications; provided support by designing, installing, administering server upgrades as necessary.
• Converted the telecommunication infrastructure to utilize SIP technology, saving over $350,000 per year, along with designing and rolling out Cisco IWAN (SD-WAN) technology to increase remote site uptime to over 99%.

• Collaborated with stakeholders to identify, develop, execute, and support cost-effective solutions; implemented SD-WAN and VOIP saving $1M annually
• Planned, coordinated, directed, and designed all pharmacy IT-related activities; provided administrative direction and drove key decision-making initiatives for the successful management of the IT department
• Reduced communication costs by over 50% by implementing Fax-over-IP and Voice-over-IP technologies across the organization using SIP, QoS, and Asterisk.
• Spearheaded disaster contingency plans by running vulnerability and risk assessments to strengthen organizational readiness; set up and maintained backups of all data to mitigate negative impacts
• Setup, configured and managed switches, firewalls, network equipment, and VPN connections across 26 physical locations

• Headed and operated an IT consulting firm; successfully provided innovative technical solutions for over 100 medium and large-scale clients while continually building strong relationships
• Delivered onsite and remote assistance for a wide range of retail and corporate B2B clients; provided voice and network planning and deployment services, virtualization solutions, and staffing solutions
• Spearheaded nationwide rollouts of various technologies such as multiple site VPN, digital menu solutions for foodservice, and retail/wholesale wireless solutions

• Diagnosed, installed, upgraded, and repaired computer systems and network system components; provided technical support for problems pertaining to a wide range of computer hardware and software
• Researched and launched plans to fulfill client hardware and software needs; provided technical support and training for company employees to uphold 100% customer satisfaction levels
• Monitored network operations to ensure guaranteed 99.9% uptime of various servers and workstations including Windows 2003 and 2008 Server, Windows XP, Vista, 7, and various versions of Linux

Mt. Vernon, TX, US

• Delivered 24/7 round-the-clock monitoring for information transfer, storage, and processing; ensured timeliness, efficiency, and service level requirements were met
• Assisted with the administration of a VMware based Windows Server 2003 Farm, including Active Directory, Weekly Backups, and LINUX/UNIX server management
• Conveyed recommendations to the IT Director regarding company-wide phone system upgrades; executed upgrades as directed.

Greeley, CO, US