Nick L. Email & Phone Number

Homer Glen, Il, Us

Raleigh, North Carolina, Us

Part of a dedicated IAM team under the Global Security Office focused on developing and maintaining SVBs AWS cloud IAM resources, services, and federal compliance requirements for over 140+ unique AWS accounts. Daily duties were multi-focused through leading program management of IAM cloud engineering initiatives, automating manual processes through scripting and development, building team process enhancements, and driving feature development.Tooling used - Sailpoint | Ping Identity SSO | AWS | Splunk | Terraform | Jira | Confluence | GitLab | CyberArk | SQL ServerNotable accomplishments:• Developed operating model of SVB’s IAM cloud team from greenfield to successful model of operations, feature development, and compliance response.• Assisted implementation of internally developed custom reporting service, centralizing AWS Cloud IAM, secrets, and KMS key resource data from 140+ AWS accounts. • Developed SQL queries against a custom reporting database to gather and report AWS IAM resource data for use in metric tracking, security control monitoring, and analysis. • Developed automation to generate Jira issues through REST API and PowerShell scripting to generate and assign tasks, enhancing teamwork tracking, metrics, and velocity through defined patterns.• Developed procedure workflow processes from greenfield to manage IAM cloud security control prevention, detection, and response. • Developed IAM role and policy Terraform modules for SVB’s Terraform registry in order to create scalable IAM common access patterns for over 80+ AWS services and use cases.• Developed Terraform modules for SVB’s Terraform registry supporting the creation of AWS Secrets, AWS KMS Keys, and AWS IAM user accounts to follow defined scaleable patterns.

Santa Clara, Ca, Us

Chicago, Il, Us

Built and managed access governance to organizational applications. Lead cross-functional team objectives and projects. Regularly engage with stakeholders and auditors facilitating audit conversations, system improvements, and operational excellence initiatives. Build key access security controls for a Role-Based Access organization.Tooling used - One Identity Manager | One Identity Active Roles | AWS | CyberArk PAM | Splunk | RSA | SQL ServerNotable accomplishments:• Implemented CyberArk Privileged Access Security application. My role involved architecting the shared account storage access, creating audit/governance processes conforming to federal regulations, and lifting and shifting all organizational shared accounts from Password Manager Pro to CyberArk.• Redesigned One Identity Manager reporting by building in-app reporting automation and writing new SQL queries. This has improved our engagement with stakeholders and auditors by creating shorter inquiry response times, providing increasingly accurate data, and creating self-service avenues for end-users to grab data on demand through One Identity Manager.• Created and led training modules for team members that detail day-to-day operation tasks, specific operational procedures for SOX applications, and governance/attestation knowledge documents that explain how to facilitate federal audit requests which occur every quarter.• Manage entire AWS IAM permissions for the organization. I regularly interface with operational and development teams to build new IAM roles and policies to ensure their implementation goals while maintaining a model of least access privilege.

The sole IT administrator in this firm is tasked with many different duties.Examples of my responsibilities were: Writing automation scripting to facilitate IT operations, implementing security best practices conforming to HIPAA regulations for class 1-4 data types, maintaining company IT assets, and supporting end-user operations.Tooling used - Active Directory | PDQ Deploy | PowerShell | Windows Server | Maas360 Notable accomplishments:• Implemented mobile device management system MaaS360 that allowed me to manage and secure company-issued devices for remote workers in the field.• Wrote scripts and batch executable files to facilitate automation for IT operational tasks and end-user day-to-day tasks enhancing end-user productivity and overall organizational operations.• Implemented baseline security controls to secure data and assets. This reduced overall risk from bad actors and brought the firm within the compliance scope of HIPAA regulations.Daily Tasks:• Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.• Troubleshoot networks, systems, software, databases, and applications to identify and correct malfunctions and other operational difficulties, working with third-party vendors as needed.• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Investigate user problems and identify their source. Determine possible solutions; test and implement solutions.• Install, configure, and maintain PCs, Windows networks, cell phones, file servers, network cabling, and other related equipment, devices, and systems; add or upgrade and configure disk drives, printers, and related equipment.

Hanover, Md, Us

Provided service desk IT consultant work for Personal Creations.Duties included:• Running/maintaining vinyl plotting machines that manufactured personalized stickers.• Managing industrial printing machines for personalized banners and fabrics.

Job Duties:• Assist Customers and buy products for resale through the storefront• Maintain storefront and organize products for sale

San Francisco, California, Us

Assisted driver-partners as a Tier 2 representative through solid technical support, customer service, outgoing and incoming billing payments, and operational questions in over 100 cities nationwide. Job Duties:• Technical support for app or device-related issues under the Uber platform.• Performing reviews of driver personal information for background check submission.• Managing driver payouts for time worked and bonus payout promotions.• Fielded any and all questions and concerns from drivers about the company's policies, their daily role on the road, and any other general inquiries.• Investigations into possible breaches of Uber's TOS and safety guidelines which included everything from theft of funds/rider property, incorrectly reported earnings, and other suspicious activity.

Arlington Heights, Il, Us

Service desk role supporting over 2000 employees and 80 remote offices nationwide.Job Duties• Provided remote support for Windows 7, 8.1 OS, MS Office, Outlook, and any other applications needed outside our general internal suite of software packages.• Responsible for troubleshooting workstation issues and VPN connectivity sessions.• Performed remote software installation and malware removal.• Daily use of the Active Directory platform adding and removing user accounts, setting account permissions, setting and resetting account passwords, and creating new group management as the company needs grew.• Provided Tier 2 support of geo-tech software used nationally within the company.• Used MSSQL databases building reusable select SQL queries and updating data values.

Provided support for consumers of video game brands and QA testing of products.Job Duties:• Provided technical support, customer service, and quality assurance testing for a major online gaming community brand. • Rewrote internal knowledgebase wiki for internal day-to-day use.• Mentored and trained new team members on operations and processes.