• Developed a ticket tracking system using QuickBase that ensures accuracy and efficiency• Handled irate customers during a migration phase that stretched over multiple months• Helped define and test new system features and customer service tools

• Developed and maintained a scheduling system with a reporting aspect in mind• Reviewed federal and state tax notices and helped customers understand their meaning• Performed payroll corrections and prepared amended tax returns

• Resolved all customer issues with regards to their payroll accounts• Independently researched and studied top state payroll regulations to better serve customers• Worked on miscellaneous outbound projects and supported high value customers

• Resolved customer complaints effectively and efficiently• Sold new accounts and bank services that best suit clients’ needs