Nelson Mai Email & Phone Number

Los Angeles, Ca, Us

San Gabriel, California, United States

-Manage incoming calls to identify and assess customers’ needs to achieve satisfaction-Manage client relationships in a fast-paced environment, while demonstrating persistence, problem-solving, and decision-making skills to work with clients through various challenging situations.-Build sustainable relationships and trust with customer accounts through open and interactive communication-Perform supporting tasks for Managers in providing exceptional service to clients by completing assigned tasks in a timely and accurate manner.-Assist clients by answering questions about their policies, providing accurate, valid, and complete information such as explaining insurance concepts and processing claims paperwork -Quickly and accurately file applications and process claims-Provide additional support to teammates and staff as needed

Rowland Heights, California, United States

-Increased Puan Sri’s social media platform by 100% on Instagram and 45% on Facebook-Led the reporting and the analytics of social marketing metrics to track a positive growth pattern on a weekly basis-Provided input and recommended on how to accomplish and improve team objective toward Puan Sri’s success

Monterey Park, California

- Responsible for and trusted with the opening and closing of cash registers.- Greeting customers and answering questions- Take orders from customers who dine in or call in- Preparing food instore as well as packaging to-go food- Busboy and resetting tables- Managed additional duties daily such as cleaning of designated areas, refilling sauces and utensils

Los Angeles, California, United States

-I participated in a Marketing Research and Analytics competition in a team setting to identify why minorities and women seem less likely to pursue any STEM-related professions in contemporary times.-We collected a combination of quantitative and qualitative data in the form of online surveys, in-depth interviews, and focus groups.-I navigated a series of statistical softwares such as Excel and Jamovi to organize and visualize the data.-We presented our data analysis findings and provided a plethora of recommendations and strategies to help Miora understand consumer behavior regarding STEM minded individuals.

Monterey Park, California

Diamond Bakery was my first job where I developed soft skills such as experience in sales, customer service, as well as improving my speaking skills in the language Cantonese and Mandarin. When I was working at Diamond Bakery, I had the opportunity to work with many different types of customers as well as co-workers. With this in mind, everyone who worked here was mainly Chinese, therefore this truly helped me enhance my speaking skills since they did not know how to speak English fluently. Overall, I felt that this was the best job I could have ever asked for at the age of 17 because it showed me the reality of society and the work field.

Bachelor Of Business Administration - Bba, Marketing

Bachelor Of Business Administration - Bba, Marketing