Nino Manaba Email and Phone Number

Key Qualifications & Responsibilities• Oversaw more than 300 computers of the company by monitoring, configuring, and maintaining all hardware and software systems• Monitored and evaluated the IT systems to ensure efficiency as well as the safety and security of all data storage.• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.• Escalated support desk tickets to level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.• On boarded and trained all incoming junior technical support specialist.

Key Qualifications & Responsibilities• Perform diagnostic and troubleshooting of multiple issues, document IT ticket/resolutions and maintain equipment inventory lists.• Completed system backups, configured desktops, laptops, and printers, promoted new products and services• Monitored installation, integration, configuration, and maintenance of the IT system for 0% downtime• Assisted clients with general support for hardware, peripherals, network connections, and external software.• Possess In-Depth knowledge of numerous software packages and operating systems.

- Work as Technical Support- Installation and Troubleshoot of Operating System (Win98, Win2000, Win2003, Win2008r2, XP, Vista, 7, 8, Mac OS X Leopard/Snow Leopard/Lion X)- Setup and Troubleshoot Apple Products (MacBook Pro/Air, iMac, iPod Touch/Nano/Shuffle, iPad,iPhone & other peripherals parts and accessories)- Installation of other application (MSOffice 2003, XP, 2007, 2010, 2013 and Office for Mac2011,OpenOffice, Anti-virus etc.)- Knowledgeable to troubleshoot system and network problems and diagnosing and solvingHardware and Software faults issue.- Receiving all kinds of repair Desktop / Laptop computer, LCD Monitor repair & replace, Printer,Power Adapter Repair of (Acer, Dell, HP, MSI, Lenovo IBM, Asus, MacBook Air/Pro)- Repair Desktop & Laptop Main board ( No Power, No Video Display, No Sound and also otherelectronics component of computer ) & also Cleaning and removing computer viruses.- Replacing for parts of any defective components of each system unit- Communicate with Staff / Clients through a series action, either face to face or over the phone andalso Receiving Income & Out-going repair- Receiving the new & repair unit items upon delivery- Monitoring and Maintaining computer systems and networks- Working continuously on a task until completion- Testing and Evaluating a new technology and Supporting roll-out of new application- Good working relations with Customers, Co-workers Staff and other Professional

- Run a production machine and understand its operation or assemble product to Customer specifications.- Maintain proper counts and complete labor cards correctly. Report all scrap.- Assist the Production Supervisor/Lead Person in achieving scheduling requirements.- Strip gauges, and pull tester.- Complete charting as required by Q.C. Department standards.- Work closely with Q.C. to assure conformity of product to customer requirements.- remove and mount proper tooling, observe the machines in operation and make adjustments tocontrol the rate of production- Maintain a clean and safe work area (5’s).- Pursue ongoing goal of cost reductions.- Perform other related duties as assigned.

- Installing and configuring computer hardware operating systems and applications- Testing and Evaluating a new technology- Good working relations with customers and Staff other Professional- Assist the Customer’s & Communicate with Staff/Clients through a series action, either face to faceor over the phone- Knowledgeable in troubleshooting system and network problems and diagnosing and solvingHardware and Software faults.- Installation/Re-format and Troubleshoot of Operating System (Win98, Win2000, Win2003,Win2008r2, XP, Vista, 7)- Installation of other application (MSOffice 2003, XP, 2007, 2010, 2013 and Office for Mac2011,OpenOffice, Anti-virus etc.)- Replacing for parts of any defective components of each system unit- Repair All kind of inkjet printers

- Diagnoses and troubleshoots District voice network systems for the purpose of ensuring the availability of hardware and/or software applications as needed- Assists users with voice hardware and/or software applications (e.g. proper voice equipment usage, troubleshooting, etc.) for the purpose of providing immediate problem resolution and/or referring as appropriate for resolution.- Responds to telephone and written requests for assistance regarding District telecommunications services for the purpose of resolving problem situation and/or determining appropriate action/s for resolution.-Performs other related duties as assigned for the purpose of ensuring an efficient and effective work environment.- Assist or gives support for field technician, and also gives over a hundred thousand jumpers, changing dozens of them every day, for decades without tangling.