o Oversaw client service operations for all lines of service.o Responsible for maintaining relationships with all clients, including Warner Bros., Paramount, Sony, Lionsgate, and Fox.o Supervised a staff of ten employees, which included organizing schedules, reviewing time sheets and managing workloads.o Maintained theater division’s Facebook profile.o Worked with the development team to create and improve client reporting, with a special focus on the development of a new, proprietary, online reporting platform.o Launched Market Force’s first international theater checks in seven countries in 2015 for a new client, Dolby Atmos. o Responsible and proficient in writing for customer reporting, editing/proofing and identifying ways to improve communication effectiveness, often working under stringent deadlines. Additional responsibility for developing reports for customers; expert in Excel.

o Strategically planned, reported and analyzed client research findings within tight deadlines.o Accessed complex databases to build reports and problem-solve.o Supervised and delegated work for all trailer projects, the most lucrative line of service offered by Market Force’s theater division.o Trained and managed new Account Managers and Service Assistants.

o Managed projects from inception to final billing.o Provided quality assurance and delivered online and book reporting promptly in accordance with contractual agreements.

o Assisted Account Managers with day-to-day tasks.o Completed client reports as requested by managers.

o Ensured all contract terms and performers’ requirements were met before and during all shows.o Promoted Step Up events through the distribution of advertising material.o Kept on as a part-time employee after the conclusion of the summer internship.o Trusted to handle day-of finances, including paying talent and reviewing final ticket sales with management.