Nathan Manis Email & Phone Number

United States

Redmond, Washington, Us

Core member of the Azure AI certification team delivering training to the 1,700+ Developer Azure Services group. The progress has gone from zero staff certified in November 2023 to over 400 staff certified as of September 2024.Currently serving as the technical lead of a global 8-member team focused on HoloLens developer support. Filing bug reports, escalating IcMs, updating product documentation, debugging source code, and advocating for customers to increase adoption. Driving and assisting in handling customer communication in high-severity outage issues. Working on-call over weekends and holidays for continuous support coverage on high-severity issues.Providing direct technical support on multiple Azure SDKs to commercial customers including S500 and ACE clients. Performing interviews and hiring of technical staff to increase capacity for developer support. Delivered direct escalation support to the top 20 customers for Azure Mixed Reality Services, resolving blocking issues for adoption. Resolved escalation led to enablement of multiple case studies for the sales channel on Microsoft Mesh and Azure ARR. Closed hundreds of cases and received multiple high customer satisfaction survey results for completed support.Additional leadership as the global developer community lead for Microsoft TechReady and Microsoft Ready events. Accomplished public speaker at multiple internal readiness events.

Redmond, Washington, Us

Technical program manager for a senior level 24-member global team focused on Windows native software developer support and emerging technologies.Responsible contact in support for legal compliance support for Windows SDK API set. Required meeting bi-yearly in Seattle at Microsoft interoperability events with Microsoft Legal and external customers to provide direct testing support to direct competitors outlined in Windows DOJ consent decree.Additional leadership as the global developer community lead for an internal technical readiness event (Microsoft TechReady) and also a global sales event (Microsoft Ready). Each bi-yearly event hosted over 8,000 fulltime staff members in Seattle. Accomplished public speaker at Ready events that were held from 2011 to 2019.

Redmond, Washington, Us

Responsible for operational excellence for global team to achieve days to customer solution under 3 days, NSAT of 93%, and delivery utilization of engineers above 70%. Completed new hire onboarding experience. Hiring technical staff.Created 90-day ramp plans and technical training roadmap for the first-year staff. Grew managerial skills in delivery management, hosting weekly team meetings, QBR’s, KPI reviews.

Redmond, Washington, Us

Primary software development services advisor to multiple state government and education clients in the East region.Facilitated meetings and presentations with sales account teams as the primary contact for multiple accounts. Served as the primary Microsoft dedicated technical contact to multiple CTOs and CIOs of state agencies.Completed multiple technology solution adoption wins, including migrations from Oracle to SQL, Notes to Exchange, and Windows Server. Increased product adoption of Visual Studio.NET 2010, Team Foundation, and additional development solutions such as BizTalk, Commerce Server, and Host Integration Server.Generated additional profit for Microsoft services from direct delivery of 1,800 consulting services hours (close to $500k). Generated over $480K of net-new consulting services revenue, exceeding the quota of $210,000.Growth from consulting deliveries led to the hiring of additional public sector advisors.

Redmond, Washington, Us

Delivered code guidance, architecture reviews, security reviews, and design reviews for best practices on Microsoft development platform technologies.Provided account management services to clients on premier agreements, ensuring customer loyalty and client satisfaction with Microsoft from development staff to CxO level.Generated profit for Microsoft services practice from direct senior consultant delivery at $231/hour and exceeded the quota of 76% billable hours.Generated over $1.3M of net-new product sales revenue in FY09. Provided mentoring to other internal employees. Assisted with hiring of staff.

Redmond, Washington, Us

Resolved critical situations from start of the support case to conclusion for fortune 500 clients, global multi-national companies, major governments, and higher education institutions. Microsoft support response lead for Internet Explorer security vulnerability disclosures. Documenting zero-day incidents, response, and mitigations. Cross collaboration with MSRC, CELA, public relations and engineering. Led to the SUVP program to early validate updates.Responsible for updating and recommending changes for developer content posted on MSDN, Microsoft support articles and blogs.Created updates, features and tools included in the following products: Internet Explorer 5, 6, 7, 8. Windows XP, Windows 2003, Vista.

Redmond, Washington, Us

Provided direct technical delivery oversight for a 30-person global ISV developer support team.Responsible for quality of support delivered to clients and performing survey recoveries for any dissatisfied customers across our team.Wrote technical articles in MSDN magazine and the Microsoft support knowledge base. Delivered public facing webcasts on Microsoft technologies such as ActiveX, COM, and C++. Comdex delivery resource in Las Vegas in 1999. Assisted with campus hiring by completing recruiting efforts at 8 college campuses in 11 months, performing interviews and attracting top talent to Microsoft.

Owner of investment firm holdings in residential and commercial properties in SC, NC and TN

Founder, game designer and investor for Escape Kings in Charlotte, North Carolina. Company highlights: https://www.facebook.com/escapekings/Ranked as the top escape room in Charlotte from 2016 - 2019 with revenue exceeding $2.3 million total over span of company before Covid-19 pandemic. The escape room gaming venue provided fun, memorable, and inclusive experiences for customers. Company delivered over 11,000 shows to 82,142 people who participated in escape room or gaming experiences. Check out our video with ATTN that showcased what we were founded upon and outreach to the autistic community from day one.

Overland Park, Kansas, Us

Network analyst for Novell Netware systemsProvided Windows 3.1 and OS/2 desktop support. Delivered end user training on Microsoft Office 95

Bangalore, Karnataka, In

Delivered direct escalation support for customers the Prodigy Internet Service. Focus was mainly on technical troubleshooting of modems and handling escalations from online services software bug reports.Delivered reactive problem resolution escalation support to first tier support. Performed interviews for hiring second tier technical support staff.