Nicolò Manzotti Email & Phone Number

Milan, It

Milán, Lombardía, Italia

Milán, Lombardía, Italia

Milan, Italy

Liaison between the product team, other internal teams and the company customers. Directly reporting to the Fluida HR Suite Product Owner. Fluida HR Suite is a Software as a Service to support small businesses in managing their workforce.- Providing training and consulting about Fluida HR Suite to the company's most important customers, resellers and other partners.- Listening, monitoring and tracking feedback about the company's products from customers, sales and customer success teams.- Defining requirements, functional specifications and acceptance criteria for product improvements. - Supporting the software development team throughout the implementation phase.- User acceptance testing of new software developments.- Managing the release of software updates, engaging with the development, customer success and marketing teams.- Drafting, updating and reviewing the product Help Center articles closely working with the customer success team.

Milan Area, Italy

Digitalization: analysis of the business domain and processes; company application portfolio management; selection and adoption o new software solutions to support business processes increasing productivity; liaison between business stakeholders and the external provider to improve the selected software usage and give back feedback; development of custom software tools to support specific business processes, also using content management systems (Joomla!), collaborative solutions (Microsoft SharePoint) and low-code automation platforms (Microsoft Power Automate).Facility & Energy Management: project management activity for energy efficiency and exceptional maintenance tasks; selection of the most suitable technological solutions, balancing IoT readiness and cost constraints. The addressed projects include efficiency improvements for mechanical inflation systems of air-supported structures, relamping of a tennis court with electrodeless lamps (magnetic induction) for reduced glare and maintenance costs, improved control of HVAC systems through programmable room thermostats and digital time switches.

Pescara, Italy

Project Management: requirements gathering (through site surveys and interviews) and analysis; software development tasks planning and execution monitoring; stakeholder management; project documentation drafting; material procurement. Software Development Lifecycle: definition of technical specifications, acceptance testing and documentation of software solutions; contribution to the improvement of the source code version control and software development processes and the streamlining of the software architecture and cloud infrastructure (including the identification of the most suitable cloud services). Business Development: business proposal writing and review; networking and relationship building with potential and existing partners; value proposition refinement to make relevant points of difference stand out in communication material; definition of a costing model to estimate the cost per each connected object.Main project: working MVP of an energy management solution, designed according to the analysis of existing solutions in the national market and the client needs, developed through several sprints each delivering product increments based on customer and stakeholders feedback. Project carried out in partnership with the Energy Service Company SunCity Srl.

Milan Area, Italy

Information Systems: analysis of the current business needs to improve software system usage; introduction of new business administration and collaboration software solutions; further improvements to the physical infrastructure.Marketing & Customer Experience: introduction of new digital experiences (online court booking, digital workout system); company website redesign; digital marketing campaigns; creative agency selection and relationship management; customer communication improvements (physical and digital); customer satisfaction management.Facility and energy management: improvements to the procurement and maintenance processes, vendor management activities, improvements to the overall facility experience, management of energy efficiency projects.

Milan Area, Italy

Main activities: first level help-desk, IT infrastructure management (client backup and restore, device update and maintenance, new hardware purchases), IT suppliers selection and relationship management (ISP e IT MSP), website maintenance and web hosting management.Projects: cloud migration of the on-premise mail server and endpoint protection solution, setup and configuration of enterprise-level Wi-Fi system, OS upgrade of company Windows PC clients and server.

Milan Area, Italy

Collaboration on empirical research activities in the fields of IT governance and agile software development for the 2016 research of the Enterprise Application Governance Observatory. Literature review, organization of and participation in thematic workshops, interview with companies’ representatives to develop real-world case studies. The collaboration was aimed at developing the Management Engineering Master’s Thesis.

Master Of Science - Msc, Software Engineering, Distinction

Dissertation: Software Engineering project - teamwork aiming to develop a Minimum Viable Product (MVP) to tackle a substantial problem.

Master Of Science - Msc, Engineering/Industrial Management, 105/110

Specialization track: Digital Business and Market Innovation Final thesis: “IT governance: how Italian enterprises are reacting.

Bachelor Of Science - Bs, Engineering/Industrial Management, 96/110

Final thesis: Business Game – teamwork with the aim of maximizing company results in a simulation of a typical business environment; all.

Diploma, Scientific High School, 100/100