Mario Navarro Email & Phone Number

San Antonio, Texas Metropolitan Area

• Acted as a quoting and contract system liaison for Deal Management globally, providing guidance and resolving issues on complex Oracle and Oracle Health transactions.
• Led comprehensive data analysis projects focusing on Guidance tickets under the subcategories DM Help, Complex, and Standard workarounds by calculating and identifying the most common issues raised under each.
• Provided support for project activities related to system and process improvement to accelerate deal flow and eliminate manual touch on transactions.
• Worked with Global Deal Management Process teams to analyze and assess the best system changes and improvements for scaling Cross LOB Oracle and Oracle Health business.
• Developed solutions for Oracle’s complex customer requests for all lines of business: Cloud, License, and Hardware
• Identified and communicated risk resulting from new corporate initiatives; determined impact to existing business procedures.

San Antonio, Texas, United States

• Provide 2nd level of support on the Sales end-to-end processes to troubleshoot and resolve complex queries.
• Act as a bridge between the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections Order Management, Revenue Recognition, Incentive Compensation.)
• Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers.
• Support new application rollouts and participate in testing of new applications.
• Successfully facilitated the training and onboarding of new analysts, ensuring a smooth integration into their roles and promoting a comprehensive understanding of organizational processes and expectations.

Bachelor'S Degree, Mechanical Engineering

Master Of Science - Ms, Business Administration And Management, General