Experienced Information Technology Support Technician with a proven track record of success in the computer software industry. For example, I provided technical support to over 500 users, resolving issues related to hardware, software, and networking. I am proficient in OS X, Mac, G Suite, and Adobe Creative Suite. I have extensive experience with Jamf Pro, including device enrollment, configuration management, and policy deployment.Furthermore, I am a dedicated and supportive leader with a passion for fostering growth within teams. I successfully lead my team by providing mentorship, guidance, and opportunities for professional development. My collaborative leadership style empowers team members to achieve their full potential while driving overall team success.With over fifteen years of experience in customer service, technical service, and management, I am eager to contribute my problem-solving skills and proactive approach to a healthy and professional work environment.