- Increase sales with the execution of full sales cycle processing from initial leadprocessing through conversion and closing.- Monitor industry trends to provide informed recommendations on new productsor services that could benefit clients'' businesses and foster customer loyalty.- Identify new business opportunities through cold calling, networking, marketing,and prospective database leads.- Monitor and analyze customer feedback to identify opportunities forimprovement.- Implement strategies to increase revenue from existing accounts through upsellingand cross-selling initiatives.- Coordinate cross-departmental efforts to execute successful marketing campaigns.- Successfully resolve escalated issues, preventing potential loss of valuable clientswhile maintaining positive relationships with all parties involved.- Perform effectively in a self-directed work environment, managing day-to-dayoperations and decisions.- Inform customers of promotions to increase sales productivity and volumeutilizing Email Marketing.- Utilize CRM software to manage client information, track leads, and monitor salesprogress efficiently.- Attend trade shows to represent company products, generate leads, and networkwith potential clients.

- Conducted property showings to highlight features, answer questions, and redirectconcerns to close contracts.- Established key relationships with potential tenants.- Kept records accurate, detailed and fully compliant with reporting requirements tomeet state, local and federal housing requirements.- Trained leasing professionals on regulatory requirements, company policies andoffice procedures.- Created, coordinated and engaged in marketing campaigns and events.- Collected, completed and processed lease applications.Established strong, professional relationships with residents by promoting eventsand delivering exemplary service.- Monitored the performance of individual leasing agents and coached on successfulstrategies.- Administered operations to handle the needs of more than 190 tenants across 181property units.- Created and submitted daily reports on leasing activities.- Created and managed social media accounts.

Collected data for Canmark Research Center by engaging with customers at various airports: weekly travel required. Worked gate houses, jet bridges, and flights to beta-test new programs. 10 year background check and SIDA badge obtained to fulfill my duties.

Oversaw marketing and leasing efforts to maximize the occupancy of the community, totaling 765 beds. - Expected occupancy for 2018-2019 contracts: 50% - Actual occupancy for 2018-2019 contracts: 68% - Achieved 95% pre-lease for 2019-2020 contracts - Generated approximately $1.5M in revenue for 2019-2020 Prepared marketing plans, daily and weekly leasing reports, pricing recommendations, and developed new strategies and programs designed to meet occupancy goals. Ensured leasing staff complies with corporate procedures and government laws on Fair Housing. Coordinated and participated in resident retention programs. Monitored and updated all social media channels to promote the property. Operated marketing activities within the confines of the marketing budget, deviating only with prior approval. Understood the needs and expectations of residents, prospective residents, clients, and vendors and exceeded their expectations. Assisted in mediation and resolution of resident conflicts.

Maximized resident retention by building strong relationships and providing personal customer service. Managed daily operations, including leasing and marketing, of the property, totaling 928 beds.

Assisted in creating and implementing marketing campaigns to generate traffic and leases. Maintained an in-depth understanding of the lease contract, apartment community, and building features, while communicating value and information clearly. Conducted tours of the property, followed up with potential residents, and closed deals by showing value and creating a sense of urgency. Assisted prospects with all leasing paperwork and procedures, created profile folders for each resident, and ensured that all required information, background checks, and payments were completed.

As Vice President of Service for Pi Sigma Epsilon, I was responsible for facilitating service projects for over 180 members. My focus was to encourage personal growth within our members by giving back to the community.

Internship within Pi Sigma Epsilon promoting Orange Theory Fitness in Athens, Ga. As the Community Outreach Chairman, I designed flyers for Orange Theory Fitness, pitched ideas on how to reach out to the community, and delegated responsibilities to the internal events manager.

Pi Sigma Epsilon's annual philanthropy showcasing local Athens' businesses while raising money for the Make-A-Wish Foundation. As part of the Establishment Committee, I signed on local businesses to participate in the Classic City Crawl.

Internship within Pi Sigma Epsilon promoting Brixx Pizza in Athens, Ga. As the Philanthropy Outreach Specialist, I established percentage nights for Greek and Philanthropic organizations at the University of Georgia, created competitor analyses, and designed advertisements for Brixx.

My responsibilities as a receptionist were as follows: organized company files and invoices, mailed invoices to corresponding customers, directed phone calls to designated customer service representatives, assisted other employees wherever possible, provided translation assistance for Spanish-speaking customers, and gained valuable experience communicating with customers, handling finances, working in an office, and problem solving.