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Norma Johnson is listed as Operations Manager at FIS - 20+ Years of Experience based in St Petersburg, Florida, United States. AeroLeads shows a matched LinkedIn profile for Norma Johnson.
Norma Johnson previously worked as Call Center Operations Manager at Fis and Customer Care Supervisor at Fis.
Norma Johnson is a bilingual call center operations manager who thrives on empowering diverse teams and driving exceptional customer service 🌟. With a wealth of experience in call center operations, performance management, and team development, Norma skillfully streamlines processes and leverages data-driven insights to optimize performance 📈. As a strong communicator and problem solver, she excels in conflict resolution and building bridges between departments 🤝. Or for you Spanish speakers: Con su fuerte liderazgo y enfoque en los clientes, Norma es perfecta para gestionar y mejorar las operaciones de centros de llamadas 📞.
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St Petersburg, Florida, United States
Manage multiple LOBs, Supporting 50 to 500 call center employees led by 6 Supervisors who were my direct reports. ✔ Ensuring teams efficiently process calls per process and procedures, meeting 70/30 or 80/20 service levels. ✔ Partner with our training department & BPMs that update our policies and procedures. ✔ Hold supervisors and employees accountable to.
St Petersburg, Florida, United States
✔ Directly supported teams focused on General Customer Service (Credit & Debit), Loyalty program, Tokenization/Mobile App & Savings.✔ Supervised 20-80 associates✔ Met performance goals
St Petersburg, Florida, United States
✔ Manage the dispute-transaction processing functions to ensure compliance with state and federal regulations while operating within MC and Visa regulations. ✔ Efficiently manage productivity, quality, and expense goals for the department to exceed company and contractual standards. ✔ Develop training modules and process maps to ensure accuracy and clarity.
Tampa, Florida, United States
✔ Excelled in customer retention, site support, and HR phone representative roles.✔ Demonstrated strong communication and problem-solving skills.✔ Supervised clerical back-office. ✔ Managed incentives, attrition, and coordinated recruitment efforts with HR.
St Petersburg, Florida, United States
✔ Coordinated with 150 Credit Unions & Bank clients for MasterCard Visa Regulations. ✔ Managed lost/stolen credit card reports and facilitated replacements. ✔ Maintained high service levels and met department standards and goals.
Quick answers generated from the profile data available on this page.
Norma Johnson is listed as Operations Manager at FIS - 20+ Years of Experience.
Norma Johnson is based in St Petersburg, Florida, United States.
Norma Johnson has worked for Fis, Capital One, and Pscu.
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