Ntsikelelo Matebe Email & Phone Number

Cape Town, Western Cape, South Africa

• Partnering with stakeholders to determine requirements and recommend solutions• Conducting business analysis and developing user stories• Creating business requirements specifications and non-functional requirements• Providing technical recommendations and reviewing test plans• Identifying and solving issues promptly• Assisting in enforcing project deadlines and schedules• Communicating standards and ensuring high-quality service delivery• Developing client relationships and managing expectations• Facilitating team and client meetings, delivering presentations• Documenting and improving internal processes• Proposing and implementing solutions for efficiency• Training and mentoring junior analysts• Staying current with industry changes and best practices

Cape Town, Western Cape, South Africa

• Led IM projects for KA’s manufacturing subsidiaries(TEGO & AgriPlas), ensuring timely and budget-friendly delivery of business systems. • Managed change initiatives, facilitating smooth transitions with impact analyses, communication plans, and stakeholder training. • Built strong relationships with key stakeholders, aligning business needs with technology solutions. • Ensured high customer satisfaction through efficient service delivery and performance monitoring. • Responsible for the IM Services delivered to the HR and Corporate Affairs business units, enhancing employee engagement and compliance. • Delivered and maintained systems and applications that meet organizational needs and enhance efficiency. • Contributed to strategic goals by sharing ideas and best practices within the IM team and organization. • Identified and implemented industry best practices to drive operational excellence. • Collaborated with various stakeholders to provide tailored solutions and ensure integrated service delivery. • Developed performance metrics and reporting to track progress, measure success, and provide updates to senior management.

Cape Town, Western Cape, South Africa

Execujet Group Building, Tower Road, Cape Town Airport Industria

Port Elizabeth Area, South Africa

- Plan and coordinate daily van loading and Orders for Sales Reps. - Validate, quality assure and assign new outlet - Adjust rep routes on request of Regional or Area Manager - Administer Rep to Rep outlet or Route transfers- Updating Customer Master Data for the Region- Keep track of all TM&D assets in the field and warehouses in Region and coordinate TM&D merchandising shipment in line with Regional plan or on request- Prepare and distribute daily sales reports and dashboards etc to reflect Actual - Performance vs Target, at regular time intervals and on request by Regional Manager

Stellenbosch

- Siebel 8.1 System Administration and Support- Stakeholder Management- Documenting and maintaining Business Processes relevant to Trade planning- Participation in projects related to TM&D- Field Force Support and skills improvement- Data Integrity reports- Interaction with Technical teams to log issues, register change requests and provide business requirements for new developments, whilst ensuring relevance and business continuity.

Stellenbosch

- Siebel 8.1 System Administration and Support- Siebel 7.7 System Administration and Support- Running Daily Batch Jobs- Windows Enterprise Server Administration- Running Jobs and queries on PL\SQL and Oracle 11g- Supporting about 450 end-users- Business Objects XI Administration- SAP Portal Administration- HP Business Service Management Administration and Support- TIBCO Business Process Management Tool Administration

Post Graduate Diploma In Management, Business And Systems Analysis

Bachelor Of Science - Bs, Computer Science

Education record