OA Analyst-Third Party Client Accounting (2007-2008)• Provided professional, prompt and accurate service to all internal and external constituents.• Performed timely and accurate operational and transactional accounting, plan sponsor and internal funding, forecasting and reporting for claims premiums\fees and account receivable.• Managed short term and long term disability funding and request of taxes through Secure Transport and File Transfer protocol.• Administered business procedures by writing and maintaining Standard Operational Procedures (SOP) for all clients and tasks performed in the function and with each bank.• Prepared financial information for clients.

• Strong Customer Service Focus• Provided technical assistance to Aetna’s external constituents who access Web based Products and had electronic connections with Aetna.• Analyzed issues and derive subsequent resolutions. This includes both individual and comprehensive (providers) problem and troubleshooting.• Troubleshot software and registration issues for Aetna members and providers.

• Answering incoming calls on eligibility, benefits, and authorization of services from providers and members.• Assisted members with their prescription mail order.• Leveraged extensive experience in multiple Rumba mainframe platforms.• Call center experience; maintain members and providers confidentiality at all times.

• Provided first level support to end users on a variety of issues related to technical problems.• Call center experience for internal employees nationwide and abroad.• Supported remote access to end users with dial up and VPN.• Diagnosed and resolved hardware and software issues for Windows NT\2000 and mainframe environment.• Identified problem and sets initial severity level. Escalated issues as needed and maintained communication with employees and technical team.

Full Charge Bookkeeper• Accounts payable and receivable• Payroll computation• Made quarterly deposits for employee and employer, FICA, Medicare and FUTA.• Calculated and paid employees commission bonuses and royalties• Reconciled bank statement for multiple checking accounts.• Prepared financial statement for accountant to review.