Nicholas M. Email & Phone Number

United Kingdom

Brand building as an aspiring author

Banbury

To be responsible for the production process. To initiate and lead continuous improvement projects to the benefit of the customer and business. Ensure efficient collaboration and coordination between relevant departments to fulfil demand to customer requirements. To lead, motivate and inspire the Production team and consistently meet and improve on production targets.

United Kingdom

To provide first class leadership of a multifaceted team that supplies services to new works and maintenance teams, continually developing and maintaining client credibility through close working relationships. Focused on Service Management and Service Assurance to ensure that Service Operations meet contractual, operational and technical service level targets. Collaborating with the New Works Manager, Commercial Manager and Service Delivery Manager to resolve operational Issues and Implement ‘end to end’ process Improvements and service Outcomes. Working closely and effectively with the Service Operations Team to agree support function Needs and suitable timescales for delivery.

United Kingdom

Providing a first class service of a multifaceted support functions that supply specialised services to regionally based teams in support of the NRTS contract on behalf of GeneSYS supporting the UK Highways Agency. To develop and maintain client credibility through close working relationships and ensuring delivery of a diverse range of operational activities and improvement initiatives. To provide key improvement and compliance towards operational performance through best practice and delivery of service solutions. To ensure high standards in all business aspects epitomising the 9001,14001 and 18001 cultures.

St Albans, United Kingdom

Overseeing the Southern Region of the UK in relation to Operations and Maintenance activities in support of the National Road Telecommunications Services contract on behalf of GeneSYS supporting the UK Highways Agency.

Marston Green, United Kingdom

To secure and execute NRTS new works contracts ensuring programming and delivery of Interrupter, ADHOC and Regrade schemes meeting the sales and profitability targets of the contracts. This includes the responsibility for staff resources, sub contractors, administration and management of contracts.

Working in Partner Business Services as a temporary contractor overseeing dealer account management details. Promoting the brand through dealer relationship and commercial awareness of the competitors.

Permanent Staff Instructor (Technical) - Operations Manager in charge of information communications systems management control methods and implementationPlanning and implementing strategic business processes to increase customer awarenessQuality control of service equipment providers configuration management and calibration Service delivery of communications assets for operations IT security and care and maintenance of £½ million of technical equipmentRecruitment, retention, professional development and training of 100+ personnelTechnical training supervisor and instructor on various communications assets

Project Team Leader and Installation Design Authority for network integration to replace existing legacy systems with improved IT infrastructure and systems to increase the output and resource availability across the British Army within mainland UK and EuropeChange Management for the implementation of new systemsContractual liaison for network design and quote analysisProduct specification designTechnical authority for site sign off's and paymentsAutoCAD design to provide network and floor plan architecture

ISO 9001 Quality Management Processes introduced into the working environmentOperations and maintenance of Siemens Realitis exchanges for all voice communications within British Forces GibraltarAccounts Manager for call logging and ship to shore communications responsible for all billing and payment enquiriesOrder processing and Customer Services ManagementProviding Nuclear and Air Disaster communications integrity and securityNetwork design and implementation of CAT5E infrastructure to increase redundancy

Various roles and responsibilities covering static and mobile field communications assets across Europe.