Natasha Mccracken Email & Phone Number

Glasgow, GB

Stirling, Scotland, United Kingdom

Primary Goal: Understand the end user, their customer journey, represent clearly their needs and requirements to the development team.- Establish and develop the vision.- Manage the product back log, priortise, pro-active rearrangement to reflect direction changes or last minute priorities.- Overseeing product/feature release through the product process..

- Monitor continulously the achievement of Customer Sevice levels, identify problems and take corrective action when required including personnel training, new operating procedures, discipline etc- Develop Service Department to acheive agreed financial targets - Control operating expense, capital budgets and profit improvement targets - Establish.

Glasgow

- Communicating courteously with customers by telephone, email, letter and face-to-face- Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants- Analysing statistics or other data to determine the level of customer service the organisation is providing, analysing.

Glasgow, United Kingdom

• (several branches)
• Deliver a proactive, professional and strategic Management service, in accordance with Company standards and processes
• Develop and maintain strong and effective business relationships with Managers, Senior Leaders, Manufacturer Liaison Officers, employees and customers
• People management matters, including team motivation, workforce planning, capability, performance management, and learning and development
• Develop the business with attract, retain and reward strategies
• Prepare and implement comprehensive strategic business plans to facilitate achievement

Glasgow, United Kingdom

• U.K. WideAssisted with the development and maintenance of customer satisfaction material, and designed, delivered and rolled out associated Training programmes
• Delivered one-to-one Customer Service coaching
• Developed and maintained training records, providing development recommendations
• Attended Senior Management meetings to deliver creative, effective and engaging presentations on customer satisfaction levels, trends and business growth
• Supported Managers with recruitment shortlisting and selection interviews
• Formulated, reviewed and advised on Training and Development policies and procedures

Short Term, Organisational Leadership - Woman In Technology, P - Distinction

· Identity theories and theories of leadership: learn more about your sense of self in relation to well-established theories of identity.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, 2:1 (Hons)

Activities and Societies: Martial Arts Trainer (Karate) Woman In Leadership - Evening Support Group