Prepared and maintained contract files and communications internally and externally. Provided administrative support to staff, department, and management. Maintained tracking log for lien releases, insurance, bonds. Ensured that all warranty issues are tracked, scheduled, and completed.Served as a primary customer contact for assigned accounts.

Provided administrative support to staff, department and management. Received incoming calls from customers that require service/sales by identify the type of call, type of problem, and then schedule the service appointment. Promoted all products and services and quotes accurate pricing when appropriate. Gathered accurate information from the customer to ensure accurate billing. Entered the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site. Represented the company in a professional manner with good customer service.

Managed all social media platforms. Performed social media market research, management, analytics, and reporting. Promoted special events and fundraisers. Assisted in the creation of graphics for digital and print channels. Copywriting for online channels including website and blog. Strategic communications planning.

Responsible for operational controls at the Front Line Service Desk, Layaway, and Jewelry.Ensured Front Line Associates provided prompt, courteous and knowledgeable service to all customers. Resolved customer service issues appropriately and competently. Audited and approved all necessary Front Line paperwork. Responsible for training and developing store associates on customer service standards, register procedures, and proper Front Line procedures and control.

Collaborated with Literacy Alliance Of Metro Atlanta (LAMA) to identify corporate supporters and potential sponsorship. Developed marketing materials and coordinated strategic marketing efforts for the 5k Run/Walk. Established and implement social media plans for LAMA 5k.

Conceptualize, create and present articles for newspaper submission. Composed original content for publication on The Signals print & web editions.

Maintained all social media platforms related to the Kayla Calloway site. Composed original posts and interview questions for official blog. Compiled directories of industry contacts.

Completed all office administrative functions. Maintained and organized all paper and electronic files. Provided information to potential partners. Compiled directories of industry contacts. Worked with Community Messaging Manger on social media projects.

Performed multi-functional role as assistant to museum staff, greeter of the museum as well asrunning museum gift shop.Corresponded with museum director to design store layout plans to increase profit and traffic in the gift shop.Answered phones and providing potential museum visitors with information.