Nicole Ciccocioppo Email & Phone Number

Tucson, Az, Us

Phoenix, Arizona, United States

Process and review legal invoices for accuracy, ensuring compliance with billing guidelines and client requirementsMaintain detailed records of billable hours, expenses, and disbursements in accordance with company policiesCollaborate with attorneys to resolve billing discrepancies or issues in a timely mannerAssist in the preparation of budget reports by providing accurate data on billed hours and expensesManage accounts receivable by tracking payments, following up on outstanding balances, and resolving payment disputesGenerate financial reports to analyze billing trends, identify areas for improvement, and optimize revenue collection processesCollaborate with cross-functional teams including attorneys, finance department, and IT support to enhance billing proceduresMonitor unbilled time entries regularly to minimize delays in invoice generationAssist in the preparation of annual budget forecasts by providing historical billing data and insights

Phoenix, Arizona, United States

Managed day-to-day operations of a busy law firm, overseeing administrative staff and ensuring smooth workflowDeveloped and implemented office policies and procedures to improve efficiency and ensure compliance with legal regulationsCollaborated with partners to develop strategic plans for business growth and expansionNegotiated contracts with vendors to secure cost-effective services while maintaining quality standardsManaged relationships with external stakeholders such as clients, suppliers, government agencies, and professional organizations

Phoenix, Arizona, United States

● Resolved process inefficiencies through effective analysis and resolution of deficient areas.● Handled forecasted business volume by planning, organizing, and delegating daily operational activities.● Used problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations.● Increased Phoenix Employee Engagement by 30%+.● Assessed, analyzed and solved or suggested solutions to operational challenges.● Developed mechanisms and tools to maintain critical data tracking for operational records.● Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.● Helped team members tackle daily workloads with confidence through empowered training and motivational strategies.● Maintained financial and administrative controls, accurately tracked funds and kept records current.● Established clear expectations and objectives for team members and helped each achieve goals.● Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.● Reviewed financial statements and activity reports to measure productivity or goal achievement.● Supervised administrative activities directly related to providing services.● Assisted with development and led implementation of new service lines and client accounts.● Oversaw recruiting, interviewing, training, development, evaluations, and retention of personnel.● Oversaw and reviewed regular reporting, quality, and productivity metrics.● Responsible for increasing profitability by expanding services, add-on business, and reducing costs/expenses.● Prepare and present weekly and monthly management reports and other client correspondence.● Assisted Sales and Strategic Solutions with analysis and proposal preparation.● Served as Consultant for legal billing and administrative consultations and implementations.

Phoenix, Arizona, United States

● Prepared schedules and assignments to meet short- and long-term business demands.● Supervised and guided employees to reach company objectives and professional goals.● Organized training for new team members and routine retraining for established employees.● Cross-trained staff in secondary roles to expand operational diversity.● Monitored employee work to assess performance and identify knowledge gaps.● Improved operational execution through attention to detail and adherence to company standards and philosophies.● Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity.● Improved productivity after reviewing and modifying operations and workflows.● Investigated client complaints, identifying and changing processes to remove faults.● Generated reports to analyze, audit and reconcile client data.● Liaised with clients and cultured positive relationships using open communication and strong follow-up on issues.● Reviewed and prepared detailed accounting records, budgets and forecasts to assist client and management.● Administered contracts and verified accuracy of billing against contract terms.● Sustained high customer satisfaction rates with problem resolution and feedback loops.● Managed overall performance metrics of account against target metrics.● Implemented various workflow and quality control processes to enhance overall performance, reduce error rates, and improve timeliness.● Managed selection, induction, development, retention, motivation, and performance of direct reports.

Phoenix

● Arranged new hire orientation and ongoing employee training.● Improved administrative function by optimizing and enforcing office policies.● Reviewed administrative procedures and operating practices and made improvement recommendations.● Analyzed complex information requests and identified trends to improve response.● Coordinated meetings between team members and clients in different locations and time zones.● Organized employee appreciation events, meetings and conferences for office staff.● Handled personnel records and supported payroll operations for full time employees.● Updated databases with manual data entry and document scanning.● Led a 5-person team in day-to-day operations and ensured exceptional service was provided to client.● Completed operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, creating and maintaining reference manuals and training materials, and implementing new procedures.● Prepared and presented weekly and monthly reports for management and client review.● Provided ongoing coaching and training to team members.● Assisted other teams with projects and special requests, prioritizing to meet deadlines.

Phoenix, Arizona, United States

- Managed all phases of billing cycle using ProLaw billing software- Prepared invoices according to firm, attorney, and client billing guidelines- Responded to inquiries, requests for invoices, reports, and adjustments- Assisted with client collections- Communicated effectively with attorneys and staff as the billing subject matter expert- Resolved complex billing issues by working with attorneys and clients- Built and maintained positive and professional relationships with attorneys, staff, clients, vendors, and other third parties

United States

- Created and maintained schedules and targets for multiple projects; updated as needs/wants change- Reviewed contracts, agreements, and legal documents for requirements and compliance- Assisted with business support operations, including insurance and tax filings- Coordinated construction activities for commercial and residential projects

Harrisburg, Pennsylvania Area

● Assisted with audits and special projects, maintaining supporting documentation.● Analyzed data and identified techniques and methods to improve overall workflows.● Documented findings of studies and prepared recommendations for implementation of new systems, procedures and organizational changes.● Managed effective implementation, monitoring personnel and reviewing progress.● Evaluated functions, work and methods of personnel through observation and interviews.● Strategized alternative procedures based on collected data.● Trained workers in updated processes, leading classes and preparing SOPs for ongoing support.● Identified issues and solutions to eliminate backlog and maximize workflows.● Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.● Effectively collaborated with various individuals, departments, and third-party vendors to implement changes to various software programs.● Monitored and enforced Firm’s time recording policy.● Served as point of contact for time-sensitive financial projects.● Developed, drafted, and implemented debt collection strategies and procedures.● Acted as liaison between Firm and clients to collect and resolve outstanding balances using databases to locate delinquent clients, corresponding with clients regarding non-payment, and negotiating payment plans/settlements.● Assisted Accounting Department: processed cash receipts, prepare daily deposit reports.● Assisted Billing Department: processed, generated, and distributed client invoices; researched client payment and billing discrepancies; communicated with clients and payors regarding same.

Harrisburg, Pennsylvania Area

● Resolved billing problems through successful communication with clients, vendors, insurance companies, and attorneys.● Verified and corrected billing data, independently resolving errors.● Prepared itemized statements and invoices showing amounts due and services rendered.● Managed firm-wide monthly billing and delegated tasks to support completion.● Researched discrepancies and applied analytical approach to tracing and resolving billing challenges.● Improved billing systems, researching and incorporating alternative strategies for handling high-volume work.● Supported long-term department goals, giving feedback about billing procedures and collections processes.● Improved staff performance through continuous monitoring and training updates.● Guided employees on how to handle difficult questions or problems.● Motivated employees to continuously grow knowledge and enhance abilities.● Resolved escalated customer complaints and answered questions regarding policies and procedures.● Empowered employees to independently resolve problems and disputes.● Enforced team adherence to quality standards, deadlines and proper procedures.● Created and maintained office documentation and manuals.● Mentored subordinate employees to improve productivity and close knowledge gaps.● Developed and enhanced policies covering administrative processes.● Covered daily office workloads with optimized staffing and resource allocation.● Supported management with recommendations on staffing and procedural changes.● Assisted in development, customization, and implementation of Time, Billing, Collection, and Conflict software programs.● Assisted department operations by creating and maintaining schedules, assigning and managing workflow, gathering resources, resolving operations problems, creating and maintaining reference manuals and training materials, and implementing new procedures.● Evaluated team performance and provided feedback.

Harrisburg, Pennsylvania Area

● Kept up with case deadlines by monitoring timelines and coordinating smooth records processing.● Handled client relations, including setting up appointments, gathering information, and issuing notices.● Managed large volumes of hard and soft copy documents and files.● Transcribed and proofread legal documents before deadlines.● Prepared and filed basic motions for cases.● Conducted legal research and gathered pertinent legal information.● Supported contract administration with document scanning, client updates and data management.● Organized calendars of required court hearings, appearances and document due dates.● Updated case management system and notes and assisted with data collection and reports.● Tracked deadlines, documents and calendars through computerized case administration and management system.● Filed legal documents using court's electronic filing system.● Served as administrative assistant by completing clerical, secretarial and administrative activities.● Prepared and processed expense reports for reimbursement to attorneys and paralegals.● Met deadlines consistently when preparing and filing court pleadings.● Authored, organized and submitted professionally written legal correspondence, affidavits and contracts.● Prepared and organized trial exhibits for each case.● Created and maintained reference manuals and training materials.● Served as team lead and resource for other employees.● Remained up to date on changing laws and Court procedures.● Assisted in monthly review and processing of Attorney billing binders.● Primarily worked in Family Law; Gained experience in additional areas of law: Intellectual Property, Litigation, Labor & Employment, Corporate & Tax, Real Estate, Environmental.

York Area, Pennsylvania

- Completed dictation timely- Performed legal research- Drafted legal memoranda- Drafted, edited, and proofread correspondence and court documents- Met with bankruptcy clients and acted as main point of contact- Gathered financial documents from bankruptcy clients- Prepared bankruptcy filings- E-filed bankruptcy pleadings and maintained case files- Reviewed and summarized medical records for personal injury, social security disability and medical malpractice cases.

Harrisburg, Pennsylvania, United States

Bachelor'S Degree

Master'S Degree