- Designated as the US Customer Success Manager: Tasked with successfully concluding the US market operations and managing a portfolio of 500 remaining customer accounts- Building and maintaining strong relationships with customers to ensure their satisfaction and success- Collaborating with cross-functional teams to resolve technical issues - Continuously tracking customer engagement and usage patterns to identify potential improvement areas, proactively seeking opportunities to upsell and maximizing customer retention- Providing comprehensive onboarding and training to new Customer Care Managers to ensure their success in delivering exceptional customer experiences

- Managing and leading a team of up to 15 flight attendants to ensure a safe, comfortable, and efficient flight experience for passengers- Overseeing service flows - Resolving passenger complaints and addressing any in-flight emergencies- Ensuring compliance with SOPs, aviation regulations, and security procedures- Mentoring and training new flight attendants on company procedures and customer service standards

- Trained and evaluated new hire Flight Attendants on service duties as well as company and safety protocols- Ordered, documented, restocked, and sold food and beverage inventory items