Nicole Mcmaster Email & Phone Number

New York, United States

New York, United States

⚬ Acts as Manager on Duty when necessary and confidently makes sound decisions. Delivers customerservice experiences that inspire, empower, and create loyal athletes.⚬ Effectively creates streamlined processes to ensure the studio runs smooth & efficiently.⚬ Committed to creating memorable experiences for first-timers leaving a lasting impression. ⚬ Successfully collaborates with the Retail Team in organizing new product releases, managing inventory, and executing sales.

New York, New York, United States

⚬ Directly managed and coordinated talent and assets for the personal training operation, the mostinteractive department of the company.⚬ Executed key leadership responsibilities from the startup phase of MIRROR through the acquisition and transition to lululemon Studio.⚬ Consistently increased 50+ new members internationally every month without advertising spend and maintained a 98% capacity and monitored customer happiness and feedback.⚬ Took charge of the development of a… Show more ⚬ Directly managed and coordinated talent and assets for the personal training operation, the mostinteractive department of the company.⚬ Executed key leadership responsibilities from the startup phase of MIRROR through the acquisition and transition to lululemon Studio.⚬ Consistently increased 50+ new members internationally every month without advertising spend and maintained a 98% capacity and monitored customer happiness and feedback.⚬ Took charge of the development of a reporting process to accurately monitor technical issues and statistics to improve KPIs.⚬ Built and upgraded a second personal training studio and hired, onboarded, and trained 4 new trainers within 1.5 years and averaged over 70% capacity with two (2) studios.⚬ Lowered technical issues during Personal Training sessions by 83% in three years.⚬ Wrote manuals to ensure each trainer was adequately trained on studio equipment/troubleshooting. ⚬ Coordinated travel, accommodations and schedules as part of the premier of the Guest Ambassador program, working directly with more than 50 celebrity trainers from 8 boutique fitness studios. Show less

New York, New York, United States

⚬ Function as MOD (“Manager on Duty”) if/when any member of management team is not on the premises. ⚬ Communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved. ⚬ Assist the Showroom management in daily showroom tasks and projects. ⚬ Share knowledge and best practices with staff. ⚬ Responsible for the opening and/or closing of the showroom. ⚬ Provide high level customer service and hospitality to Members. ⚬… Show more ⚬ Function as MOD (“Manager on Duty”) if/when any member of management team is not on the premises. ⚬ Communicate to management team on any issues that arise during the opening/closing, whether or not they are resolved. ⚬ Assist the Showroom management in daily showroom tasks and projects. ⚬ Share knowledge and best practices with staff. ⚬ Responsible for the opening and/or closing of the showroom. ⚬ Provide high level customer service and hospitality to Members. ⚬ Maintain the distinct MIRROR aesthetic, appearance, atmosphere and culture. ⚬ Responsible for additional manager system duties. ⚬ Assist with new hire training and ongoing team training. ⚬ Serve as a coach, providing positive and constructive feedback to the Showroom Guide team on a regular basis. Show less

Soho, New York

⚬ Efficiently managed and oversaw studio and maintenance team of 20+ employees.⚬ Developed operational schedules and daily checklists to ensure all aspects of the facility were maintained for the safety of riders and staff. ⚬ Consistently upheld the distinct SoulCycle aesthetic, appearance, atmosphere, and culture across all operations and within the retail space. ⚬ Develop meaningful relationships and connections with studio riders. ⚬ Embracing and managing change within studio… Show more ⚬ Efficiently managed and oversaw studio and maintenance team of 20+ employees.⚬ Developed operational schedules and daily checklists to ensure all aspects of the facility were maintained for the safety of riders and staff. ⚬ Consistently upheld the distinct SoulCycle aesthetic, appearance, atmosphere, and culture across all operations and within the retail space. ⚬ Develop meaningful relationships and connections with studio riders. ⚬ Embracing and managing change within studio and studio team. ⚬ Provide support to the instructors to ensure a successful class check-in process. Show less

Soho

⚬ Provide high level customer service and hospitality to clients.⚬ Assist the Studio Management in daily studio tasks and projects.⚬ Maintain a positive attitude and take initiative.⚬ Provide support to the SoulCycle instructors to ensure a successful class check-in process.⚬ Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.⚬ Assist with the training and coaching of new hires for the front desk staff team.⚬ Maintain product… Show more ⚬ Provide high level customer service and hospitality to clients.⚬ Assist the Studio Management in daily studio tasks and projects.⚬ Maintain a positive attitude and take initiative.⚬ Provide support to the SoulCycle instructors to ensure a successful class check-in process.⚬ Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie.⚬ Assist with the training and coaching of new hires for the front desk staff team.⚬ Maintain product knowledge for all studio retail operations.⚬ Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture. Show less

Tribeca, New York

⚬ Developed entire store operation procedures and standards through the retail network of the flagship location and assisted in the execution of 3 stores. ⚬ Coached store managers on high-quality business acumen developing customer loyalty.⚬ Successfully handled multiple demands during major transitions within company while maintain personal composure in high-stress situations. ⚬ Responsible for day-to-day responsibilities, creating staff schedules, developing and training store… Show more ⚬ Developed entire store operation procedures and standards through the retail network of the flagship location and assisted in the execution of 3 stores. ⚬ Coached store managers on high-quality business acumen developing customer loyalty.⚬ Successfully handled multiple demands during major transitions within company while maintain personal composure in high-stress situations. ⚬ Responsible for day-to-day responsibilities, creating staff schedules, developing and training store staff. ⚬ Coach sales associates on all levels of product knowledge and developing a strong clientele. ⚬ Managed all e-commerce operations for the business. Show less

Studio City

⚬ Worked closely with CEO to build a thriving start-up fitness franchise with 20+ locations in the U.S. and two licensees in Japan. ⚬ Prepared accurate financial data that was instrumental in the expansion of the company.⚬ Initiated and designed a training platform for the entire company (WiseTail) which involved writing all manuals, policies & procedures, and training materials. ⚬ Engaged in reviewing operating practices and procedures to establish effective and efficient workflow,… Show more ⚬ Worked closely with CEO to build a thriving start-up fitness franchise with 20+ locations in the U.S. and two licensees in Japan. ⚬ Prepared accurate financial data that was instrumental in the expansion of the company.⚬ Initiated and designed a training platform for the entire company (WiseTail) which involved writing all manuals, policies & procedures, and training materials. ⚬ Engaged in reviewing operating practices and procedures to establish effective and efficient workflow, accurate reporting, and optimize expenditures.⚬ Added an additional stream of income by creating company branded retail products.⚬ Oversee all aspects of inventory and proprietary purchases including ordering, control and management, as well as vendor relations⚬ Coordinated all corporate documents, invoices, records, and reports, basic accounting in Quickbooks, reconciliations, and oversaw company payroll through ADP with confidentiality Show less

Hollywood, California

⚬ Oversee all aspects of Front Desk/Reception including training new hires, customer service, sales, scheduling, and payroll.⚬ Acting as main support to instructors including scheduling/call-outs.⚬ In charge of studio's social media⚬ In charge of the studio's website and keeping everything up to date including scheduling and branding.⚬ Operated basic accounting in Quickbooks, reconciliations, and oversaw company payroll.⚬ Ad hoc duties.

Rockefeller Center, New York

⚬ Serve as a proactive mentor, teacher, and problem solver for the sales team. ⚬ Promote and maintain a high standard for overall Customer Care, Operations, and Loss Prevention. ⚬ Store opening and closing functions. ⚬ Complete daily operations, markdowns, and transfers. ⚬ Facilitate the zones of the floor based on business needs; review and maintain a resource library of training tools. ⚬ Uphold all company policies and procedures.

Hollywood, Ca

⚬ Meet or exceed store sales plan and payroll goal.⚬ Serve as a proactive mentor, teacher and problem solver for the sales team.⚬ Motivate and inspire the store team through a strong store presence and consistently leading by example.⚬ Maintain business awareness, and drive sales in order to achieve and exceed goals.⚬ Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention.⚬ Ensure the use of all Customer Care resources and… Show more ⚬ Meet or exceed store sales plan and payroll goal.⚬ Serve as a proactive mentor, teacher and problem solver for the sales team.⚬ Motivate and inspire the store team through a strong store presence and consistently leading by example.⚬ Maintain business awareness, and drive sales in order to achieve and exceed goals.⚬ Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention.⚬ Ensure the use of all Customer Care resources and initiatives.⚬ Proficient in the following areas: Manager on Duty, Store opening and closing functions, Store Operations, Markdowns and transfers. ⚬ Adhere to all "typical day" guidelines.⚬ Perform all sales functions.⚬ Facilitate the zones of the floor based on business needs.⚬ Review and maintain a resource library of training tools.⚬ Assist the Visual ASM with the implementation of merchandising and display objectives.⚬ Create and maintain the store communication boards utilizing weekly and seasonal Home Office communication.⚬ Uphold all company Policy and Procedure. Show less

Education record

High School