Nikolaos Mendrinos Email & Phone Number

Dublin, County Dublin, Ireland

• Oversee and coordinate with logistics teams to ensure the safe and efficient unloading and staging of server racks. • Manage workflow processes, ensuring accurate tracking, documentation of equipment and location mapping. • Perform comprehensive quality checks before transitioning racks to the final "red zone" placement. • Precisely position and secure racks, patch network connections, and validate system performance to meet operational standards before handover. • Troubleshoot and resolve connectivity issues related to network cabling (UTP and fiber) • Lead and contribute to projects involving the deployment, maintenance, and support of both existing and new data center infrastructure.

Dublin, County Dublin, Ireland

• Collection, organization, and maintenance of project data from various sources both internally and externally with 3rd party contractors. Ensure data integrity and compliance with data governance standards.• Act as an escalation point for technical and policy-related issues, providing timely and effective resolutions to enhance vendor satisfaction and operational efficiency.• Collaborate closely with vendors to improve their moderation quality, implement targeted strategies, and deliver actionable feedback to enhance content moderation practices.• Play a pivotal role in monitoring and analyzing vendor performance metrics, identifying areas for improvement and implementing data-driven solutions to optimize vendor relationships and operational workflows.• Utilize data analysis and reporting to identify trends and patterns, collaborate with vendors to implement targeted improvement initiatives, resulting in enhanced accuracy and efficiency in content moderation.• Conduct regular calibration sessions with the moderation team, facilitating discussions and exercises to align and calibrate their understanding and application of content policies.• Develop comprehensive action plans based on RCA findings, outlining specific steps, responsibilities, and timelines to address identified root causes and prevent recurrence.• Manage the process of providing tool access to BPO Moderators and in-house teams, ensuring efficient and secure provisioning of necessary tools and systems.• Responsible for overseeing and driving the smooth operation of dedicated projects designed to decrease creators' overkill, ensuring optimal content creation experiences.• Monitor and report on project performance, utilize data analysis and metrics to evaluate effectiveness, and prepare comprehensive reports for stakeholders and management.

Dublin, County Dublin, Ireland

• Conduct root cause data analysis and provide regular reporting to partner sites in order for them to create effective action plans on quality performance.• Conduct coaching and calibration sessions to the Content Moderation teams (BPO) to ensure that partners sites have the required information and expertise to apply policies and processes to a high standard.• Provide feedback on moderation policy and community safety to drive continuous improvement.• Provide weekly reports to content quality centre team members to understand opportunities of improvement, and act as liaison between partner sites and Bytedance training and quality teams to ensure consistent quality performance throughout the trust and safety operation.• Act as escalation point of contact for policy related questions, issues and solutions.• Investigate reported escalations across multiple channels.

County Dublin, Ireland

• Investigate reported escalations across multiple channels.• Processing and reviewing accounts that have been flagged to review potentially sensitive content to ensure there are no violations of policies.• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements.• Validating, investigating and responding to inquiries of an urgent or sensitive nature and working on multiple projects.• Recognizing international, domestic and regional trends and patterns.• Performing content reviews under client supervision for International and Domestic cases following client processes and procedures.

County Dublin, Ireland

• Managing KPI's, ensure deliverables are exceeded and revenue is achieved.• Identify barriers and areas of improvement to secure continued success of the service. • Develop, coach and manage team members with the support of Team Lead and Delivery Lead to ensure operational excellence.• Focus, motivate and inspire the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.• Carry out QA support checks with the QA leads and ensure that the provide daily communication to the team and vice versa to the QA leads on improvements and agent improvements. • Perform RCA (root cause analysis) when required.• Provide leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.• Create a culture of quality and excellence within the team.• Oversee and manage the day-to-day operation and workflow of the team in an organized and efficient manner.• Create a learning environment to ensure that the transfer of knowledge and insight occurs.• Act as a point of referral for complex and escalated queries.• Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management with the support of the Team Lead. • Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies.• Responsible for activities assigned by the Operations Manager and Service Delivery Lead.• Outline process improvements.

County Dublin, Ireland

• Process and review accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies.• Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.• Understand and perform content reviews under client supervision for International and Domestic cases following client processes and procedures.• Escalate issues to Operations Manager or client Point of Contact as appropriate.• Address most non-routine issues.• Ensure all work is performed in accordance with SLAs and metrics.• Responsible for activities assigned by the Operations Manager.

Bsc (Hons) In Computer Networks And Security

School of Electronics, Computing & Mathematics

Postgraduate Diploma In Science In, Data Analytics