Nicholas Merryfield Email & Phone Number

Bahrain

Doha, Qatar

Install, configure, and troubleshoot VoIP systems on NIPR and SIPR enclaves.Complete SIPS request for cable installs, re-location of workstations, and connecting patch panels.Knowledge and experience of routing, switching, and current Cisco networking softwareTroubleshoot LAN/WAN connectivity, to include installation, configuration, and troubleshooting of Cisco Switches, VoIP phones, Encryption Devices, Servers, and Routers. Provide support for commercial Cisco routers and switches

Afghanistan

Perform regional network administration duties, including creating IP scopes and VLAN assignment, updating DIACAP network Diagrams for each enclave, ensuring all Tier II switches/routers are DISA Stig compliant, and participating in network upgrades.Troubleshoot LAN/WAN connectivity, to include installation, configuration, and troubleshooting of Cisco Switches, VoIP phones, Encryption Devices, Servers, and Routers.Oversee site level Network Administrators to include training, scheduling ASI’s, assisting with higher tier troubleshooting, and keeping tier I personnel informed of outages, changes, and upgrades.Maintain and troubleshoot EIGRP/OSPF and BGP neighborships between Tier II routers throughout Afghanistan.Configure port-channels/tunnels to support throughput, VSS, etc.

Jalalabad, Afghanistan

Performs network administration duties, including creation of scopes and VLAN assignment, updating DIACAP network Diagrams for each enclave, ensuring configurations are compliant with DISA Stig regulations, and participating in network upgrades.Troubleshoot LAN/WAN connectivity, to include installation, configuration, and troubleshooting of Cisco Switches, VoIP phones, Encryption Devices, Desktop & Laptops, and printers.Troubleshoot, document, and correct all detected or reported network faults or outages, and alert appropriate supervisors and sections.Oversee process of implementing new switches, to include, blank configuration and modifications, installing, and ensure routes work correctly on Core nodes and Taclanes.Daily use of Active Directory, Exchange Server, Remote tools, SSH via Putty and Secure CRT, Remedy, Encryption devices, Call Manager, RSA, Solar Winds, Print Management, and SNMP. Oversee process of implementing new switches, to include, blank configuration, installing, and ensure routes work correctly on Core nodes and Taclanes

Oklahoma City, Oklahoma Area

Responsible for overseeing maintenance and operations of Layer 2 & 3 switches and Taclanes. Troubleshoots LAN/WAN connectivity. Experience in sub-netting, switching, Cisco IOS, and train new network personnel . Resolving network connectivity issues through port activation and/or configuration as well as VLAN management . Re-key and configure TACLANEs for multiple enclave encryption, and transport over unclassified networks. Daily use of Active Directory, Exchange Server, Remote tools, SSH via Putty and Secure CRT, and Remedy Ticketing System. Resolving network connectivity issues. Oversee process of implementing new switches, to include, blank configuration, installing, and ensure routes work correctly on Core nodes and Taclanes. Designed and implemented configuration and architecture for stand-alone classied network to support 300 users. Designed diagrams for engineering for building layouts to include measurements an electrical requirements

Arifjan, Kuwait

Kabul, Afghanistan

Provide front line customer Service Desk support, responding to and resolving computer, printer, and network issuesManages, creates, and modifies active directory and Enterprise Email accounts for multiple enclaves.Experience with DISA’s Depo system in order to create, modify, manage, and remove email accounts, distro lists, group email boxes, and setting up PIV's on CAC's. CAC/ID card pin resetsCreating, troubleshooting , and managing computer objects, user accounts, vlan assignments in active directory.Assist users with login issues, installs, and error messages on desktops and laptops

Provide Tier I Helpdesk Technicians assistance with troubleshooting.Assist users in all software related program issues and compatibility.Installing Operating systems, creating computer accounts, and joining computers specific domains.Minor network and VOIP phone connectivity troubleshooting.

Oklahoma City, Oklahoma Area

Provide end user support installing, troubleshooting and maintaining software programs.Manage accounts in Active Directory for locked accounts, creating user accounts and troubleshooting.Provide assistance troubleshooting with configuration and setup of minor network related issues, as well as Cisco VOIP phones.Experience with Bomgar, and RDP for remote troubleshooting.Experience with managing trouble tickets and escalating when appropriate to local techs. ( Remedy and Service Now)

Jber, Alaska

Manage user accounts to include NIPR and SIPR Install, troubleshoot, repair and maintain communications equipment to include Tactical Sattelites, SINGARS radio systems, and computer systems.Extensive communications and LOS system experienceSystem administrator responsible for updating accounts and user level maintenance of all yearly training.

Computer Systems Networking And Telecommunications, 3.5

Currently attending Rose Stage College for an IT Networking Degree

Certificate Of Completion, Automobile/Automotive Mechanics Technology/Technician, 4.0 Gpa

Automotive Technician

Certificate Of Completion, Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician, 4.0 Gpa

HVAC Technician

High School, General, 3.6 Gpa