Naode Meshesha Email & Phone Number

Lanham, Maryland, United States

.Check and screens and packages.Diagnose, log, and repair items that do not pass QC.Organize and store tested equipment.Ensure equipment is presentable and in ideal working condition before going to clients..Handle hard deadlines and plan workflow depending on client needs.Maintain a safe, organized, and clean work environment to ensure safety.Follow Rentex QC processes

Falls Church, Virginia, United States

⦁ Execute 150+ sales plans by auditing retail shelves, highlighting sales promotions, and implementing planograms to achieve higher gross performance⦁ Improved operations strategy by streamlining dashboard reports to resolve 350+ weekly customer inquiries⦁ Onboard and train 25+ Sales Associates and Merchandisers through strategic guidance while demonstrating best practices for identifying upsell opportunities, overcoming objections, mitigating churn risks, maintaining vendor relationships, allocating customer resources, and answering customer inquiries in an inclusive environment⦁ Documented vendor routing and tracking shipments accurately in internal CRM ⦁ Work cross-functionally with Area Sales Manager and Customer Service Team to resolve 350+ weekly inquiries through streamlining processes that improves operations strategy, increasing store customer satisfaction rate from 78% to 93%

Tysons Corner, Virginia, United States

⦁ Generated $283,000 by qualifying leads with effective discovering calls to align with customer priorities via phone, email, and chat⦁ Enhanced customer experience rating from 72% to 87% through employing solution selling strategy and completing quarterly customer review calls ⦁ Completed quarterly professional trainings to learn sales process to enhance selling and closing techniques with exceptional customer service⦁ Communicated with customers to confirm and schedule deliveries to maintain consistent operations⦁ Oversaw $5,000+ debit and credit transitions daily by maintaining organization’s procedures and communicating theft incident attempts ⦁ Supported inventory needs through ordering and stocking products to maintain consistent business operations

Rockville, Md & Tysons, Va

. Achieved weekly KPIs by validating web orders and mitigating order risks to maintain seamless operations . Executed merchandising duties through building promotional displays and rotating products to ensure satisfactory inventory levels to elevate brand equity. Enhanced customer service rating by 25% recommending relevant products to meet customers needs. Leveraged cash registers and computer systems to process $3,000 customer daily transactions

Washington D.C. Metro Area

⦁ Increased revenue by $45,000 upselling theater products including film tickets and concessions ⦁ Administered theater inspections to monitor movie presentation, sound quality, and guest behavior.⦁ Resolved customer issues by actively listening to concerns to determine solutions in a professional manner⦁ Performed opening and closing procedures to ensure a safe environment for 500+ daily customers

Waldorf, Md

Woodbridge, Va

⦁ Responsible for maintaining the website, updating the products being sold, and troubleshooting technical issues.⦁Consulted clients on overall goals for success, target demographic, and anticipated ROI to build their company revenue.⦁Designed and implemented a business plan to help meet quota objective resulting in 114% attainment.⦁ Created marketing collaterals for the store & propose strategies.⦁ Created and published monthly newsletters/flyers for mailing list.

Washington, District Of Columbia

⦁ Researched current marketing trends to understand target audience needs to employ value-based promotional strategies to drive brand awareness that promotes lead generation ⦁ Presented new branding opportunities to key stakeholders for customer milestones and holiday celebrations ⦁ Constructed 65+ email campaigns for mailing list affiliates to communicate events and updates to gain a pipeline of repeat guests ⦁ Oversaw administrative responsibilities including managing schedules, answering phone calls, reviewing correspondence, writing memos, assessing payroll, and creating ad-hoc marketing plans⦁ Worked with marketing director completing promotional events and outings.

Washington D.C. Metro Area

Operated Video Simulator Rides for CustomersAlso served as a cashier