Nichelle H. Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Direct multiple IT projects to achieve strategic business and other organizational objectives. Develop solutions for IT across all lines of business. IT Team Management - Hire, train, supervise, mentor, and develop IT talent to enhance productivity and achieve department outcomes. Draft department budget, policies, procedures, system-level documentation, and reports. Manage vendors and contractsKey Accomplishments:• Managed the deployment of 6000+ devices• Managed 10+ IT Project as Project Manager• Manage vendor contract negotiation; Saved district more that 470K in one year• Maintains network operations and install software applications (e.g., servers, application, database, etc.), operating systems, district-wide server backup, routine maintenance programs to ensure efficient operations.• Participates in a variety of planning and development activities, including district-wide committees to create short- and long-range plans.• Performs personnel administrative functions (e.g., hiring, training, supervising, evaluating, providing professional development opportunities, etc.) in order to maintain adequate staffing, enhancing productivity of personnel and ensuring department outcomes are achieved.• Prepares written materials (e.g., procedures, system level documentation, reports, memos, letters, budgets, etc.) document activities• Administers systems and servers related to district LAN and WAN (e.g., email systems, accounts, print queue, workstation ID, IP assignments, classroom computers, security, antivirus, spyware, etc.) ensuring availability of services to authorized users• Assess incidents, complaints and/or accidents recommending a resolution to the situation.• Purchased/Leased equipment, supplies and materials need for optimal IT operations• Implements policies, procedures and/or actions while providing direction for meeting the district’s goals and objectives.• Provides tier-3 support

To demonstrate my value, I prioritized service requests based on urgency; personally troubleshot and resolved wide range of software and hardware issues. I setup and maintained network systems utilized by administration, staff, and students. I delivered network support to clients according to business requirements. I also wrote guidelines and manuals and conducted comprehensive employee training.Key Accomplishments:• Set up and deployed 1,200+ mobile and computing devices with a small team and minimal resources.

Master’S Degree, Computer Information Systems, 3.75

Bachelor’S Degree, Computer Science, 3.0

Bachelor Of Science - Bs, Computer Science, 3.5

Bachelor Of Science - Bs, Computer Science