Minh Le Email & Phone Number

Lakewood, Colorado, United States

• Established Scrum ceremonies, including sprint plannings, standups, mid-sprint check-ins, and retrospectives for the Business Process Automation (BPA) SDT.
• Created foundational team documentation such as Definition of Done and PM/BA/SA Roles and Responsibilities for BPA.
• Communicated with stakeholders and cross-collaborated with other software delivery teams to manage day-to-day operations and facilitated the completion of cards and projects for BPA and the Account Servicing & Products.
• Built out metrics dashboard and analyzed results for AS&P to identify areas of improvement in story points and work type mix to align with business objectives and presented findings to Technology Leadership.

Denver, Colorado, United States

• Developed and implemented strategies to improve student performance and retention, achieving a 20% increase in academic success rates.
• Managed metrics of student progress and communicated regularly with stakeholders to ensure alignment with educational goals.
• Collaborated with staff to redesign course materials and assessments, aligning with updated learning objectives.

Denver, Colorado, United States

• Led and managed a team of student employees, planning agendas for team meetings to ensure alignment and productivity.
• Managed a high volume of technical support tickets, prioritizing and resolving issues efficiently to minimize downtime and improve overall user satisfaction.
• Streamlined support processes by implementing best practices, reducing ticket resolution time by 15%.
• Acted as the primary point of contact for escalated issues, resolving and/or escalating further if needed while ensuringeffective communication with stakeholders.

Denver, Colorado, United States

• Promoted into management in 2021.
• Oversee daily operations and managed a team of 20 employees, ensuring high-quality service and operational efficiency.
• Trained and mentored staff, fostering a collaborative and high-performing team environment.
• Implemented a new ClassPass booking system that increased revenue and improved customer satisfaction, liaisingbetween ClassPass Inc. and Snappy Nails executives to facilitate the implementation.

Englewood, Colorado, United States

• Assisted with the integration of SSIS solutions, enhancing data processing efficiency.
• Collaborated with the development team under Scrum framework to resolve technical issues, ensuring smooth projectexecution.
• Managed and prioritized backlog, providing timely solutions to development challenges.