Nuno Miranda Email & Phone Number

Porto, PT

Porto, Portugal

Porto, Portugal

• Supported a fully remote, multi-geographical, and agile ServiceNow HRSD implementation, including Knowledge Management, Service Catalog, and Case Management for an international chemical leading company.
• Supported and developed, for an international client, a custom solution for reservations of workspaces, rooms and other office management assets, with all the workflows and associated processes in order to deliver a.
• Supported mass migration of third-party HR Services from different platforms to ServiceNow, developing end-to-end workflows, design and implementation of customized solutions across their Case Management module for a.
• Played a pivotal role in the functional aspect, liaising with cross-functional teams across 7 countries. Translated client requirements and business needs into practical and effective ServiceNow solutions.
• Assisted in instance upgrades, skilfully resolving dependencies and conflicts, resulting in smooth and efficient upgrades that enhanced system performance.
• Contributed significantly to client asset training initiatives and created comprehensive documentation, including technical documents and user guides, ensuring clients were well-equipped to utilize ServiceNow solutions.

Coimbra, Portugal

• at CEMMPRE - Centre for Mechanical Engineering, Materials and Processes (Research Unit nº 285 of the Portuguese Foundation for Science and Technology)My main activity at CEMMPRE was to develop projectiles for the.
• Task planning and management.
• Manufacture projectiles by additive processes such as SLM, SLS, FDM.
• Characterization and analysis of SMART materials to be used on projectiles manufacture (Hardness/stress tests, X-Ray diffraction, other mechanical properties).
• Development and optimization of prototypes projectiles in shape memory alloys.