Natalie O’Kane Email & Phone Number

San Carlos, California, United States

Department Head of Patient Operations, which includes the Medical Records Team, Qualification Team, and Patient Relations Team, and is responsible for the patient referral process from receipt to handoff to Patient Care. Provides direct support to three managers who oversee a combined team headcount of 17. Collaborates with Senior Leadership to develop and implement company-wide procedures. Leverages data driven analytics to make informed decisions on creating efficient workflows and improving overall departmental performance. Implemented a comprehensive department restructure, creating significant efficiencies and streamlined processes to enhance overall performance.

San Carlos, California, United States

Oversaw the day-to-day operations of the Patient Care Coordinators, Centralized Schedulers, and Intake Department. Developed and implemented a Standard Operating Procedure for all three departments, enhancing onboarding efficiency for new hires and ensuring consistent results across teams. This initiative improved operational effectiveness and standardized workflows, contributing to better overall performance and patient care.

San Carlos

Provided support to the CEO and Sales Team of SleepQuest, Inc., managing calendars, planning meetings, and creating marketing materials and presentations. Developed content and maintained the company blog and social media sites. Coordinated various projects within the company, worked with QuickBooks, and performed general bookkeeping duties. Assisted the billing department by submitting medical claims and posting payments in billing software. Adapted to various roles within the company as needed, demonstrating flexibility and a comprehensive understanding of the business operations.

Provided comprehensive administrative support for over 70 agents, including the creation of Comparative Market Analyses (CMAs), assisting with marketing materials for listings, and performing general office tasks as needed. Aided agents with computer issues, managed listings and sales in Trident, and maintained up-to-date status and price changes in the MLS. Entered listings in MLS, audited escrow files, and collected necessary documents for closing. Scheduled and proofed office ads, entered ads into Adwriter, reported sales in company cash flow, billed agents for outstanding charges, answered phones, and ordered office supplies.

Ma, Creative Writing

Ba, English