Enterprise Support Analyst Ii
CurrentResolving complex technical and application related inquiries regarding recruitment software, with a focus on building productive long-term relationships with strategic enterprise client accounts. Troubleshooting software application issues to determine root cause and propose remedies, and documenting issues in JIRA for escalation to development teams. Owning customer issues from initial report to resolution, communicating with customers regularly regarding issue status. Attending, and at times, coordinating weekly calls with Bullhorn's top enterprise clients to review open Support tickets. Collaborating with other Support Analysts and Support Engineers to identify high priority issues and engage the Product Management and Software Engineering teams to implement a resolution, and assist with drafting functional and technical specifications.Coordinate weekly meetings to assist other analyst with complex issues involving Canvas, an IBM Cognos based reporting system.Uniquely learned nearly every software offering Bullhorn offers including the ATS software, both VMS software Access and Fyre, Canvas, Onboarding, as well as every marketplace partner integration offered (over 100).
