Collaborates with the technology & COBRA departments to maintain compliance. Implemented mid-year auditing to diminish billing differences. Assess project timeline in peak quarters to streamline Open Enrollment. Facilitate communication between clients and employee benefits to ensure timely enrollments, terminations, and changes.

I was promoted to this role by the Chief Academic Officer and Director of Enrollments to revamp department workflows and record keeping.My biggest accomplishment in this role was reducing the time to respond to queries on the live chat by 84% and voicemail to one hour. I did this by working with senior management and execute a scheduling system that included ~5 student records technicians to dedicated time slots between live chat and inbound marketing/sales.Through a transition into online education and automated enrollment processes. With the help of administrative support, accomplished the transition from paper dossier records to a complete digital filing index. By reducing paper waste and occasional loss of student records via mail, the transition of records from one school to another was completed as soon as a record request was received; thus causing no delay in immediate need of student academic record review.Throughout my tenure, I drove customer success. To do this, I promptly responded to their queries and addressed issues. I also organized promotional events for students and parents to promote products and programs. Finally, I rolled out customer-centric marketing campaigns. As a result, we grew enrollments by 733% and secured ~100 student-athletes in 2021-2022. Another key initiative I worked on was instituting the use of MS Excel to track and record the data of transferred students. I recorded the student data in the CRM software on time. As a result, I met stringent record-keeping requirements. Key Skills: Stakeholder Management | Risk Mitigation | Student Application Filtering | Customer Consultation | Sales & Marketing | Relationship Management | Customer Retention

I was promoted to this role to lead the school operations and marketing department. I led a 12-member team. I also eliminated communication errors from cross-functional teams by implementing proper usage of Slack. I developed an attendance recording system.One of my key achievements in this role was enrolling ~60 students from a homeschooling program. I did this by organizing 4 onsite events/month to promote socialization. I promptly responded to queries. Once the SIS/LMS came to fruition, I worked directly under our Chief Business Officer to create a marketing plan to grow our enrollment numbers and become trustworthy in E-learning at a charter school level. Researching how we perform on Google search and reporting tools in HubSpot, we created SEO pillars through our blogs, landing pages, and website to rank higher on Google. Method has since drawn a lot of traffic and grown their student body exponentially.Key Skills: Customer Acquisition | Account Management | Relationship Building | Cross-Selling | Regulatory Compliance | Onboarding Management | Digital Marketing | Customer Satisfaction

Here I assisted students with time management by creating pacing guides and daily schedules. I also improved product awareness by organizing ~5 facility tours/week. Finally, I accurately entered student data in the California Longitudinal Pupil Achievement Data System (CALPADS). At my six month mark, our Chief Business Officer promoted me to full-time so I can focus on driving enrollment numbers through marketing; all while becoming certified in Inbound Marketing, a HubSpot certificate.Key Skills: Operations Management | Data Entry | Record-Keeping | Customer Assistance

In this position, I was appreciated by the senior management for excelling at customer success. I did this by periodically following up with customers and notifying them about new promotions. I also uncovered customer purchasing habits and competitor strategies by evaluating market trends.

Here, I became MET partner of the year in 2015 to augment customer experience. I did this by leading in-store merchandising, such as planogram, display, and signage organization. I acted as an ad-hoc supervisor to oversee the seasonal department changes.