Novid T. M. Jafari Email & Phone Number

Metro Manila, Philippines

Wauwatosa, Wisconsin, US

• Cielo Talent: Driving Global Talent AcquisitionCielo Talent is a global leader in Recruitment Process Outsourcing (RPO), transforming talent acquisition for businesses worldwide. We leverage innovative solutions.
• Global Operations: Oversee recruitment operations, aligning backend processes across regions to ensure seamless delivery and support strategic goals.
• Geographic & Delivery Strategy: Optimize efficiency with a tailored geographic location strategy and a streamlined shared delivery model.
• Delivery Center Management: Manage global delivery centers, focusing on operations, resource management, and technology integration to meet key deadlines.
• Data-Driven Decisions: Use analytics to monitor KPIs and improve backend operations, keeping processes agile and responsive.
• Technology Integration: Implement new technologies to enhance operations, reduce manual work, and maintain industry leadership.

Fountain Hills, Arizona, US

• Founder & CEO - Project ApolloAt Project Apollo, I lead our mission to empower businesses with transformative technology solutions, driving their growth and success in the digital era. Our expertise spans mobile app.
• Strategic Leadership: As the CEO and Founder, I set the strategic direction for Project Apollo, ensuring our services align with client needs and industry trends.
• Business Development: I drive business growth by cultivating strong client relationships and exploring new market opportunities.
• Innovation & Technology Integration: I oversee the integration of cutting-edge technologies across our service offerings, ensuring we remain at the forefront of digital transformation.
• Operational Management: I manage the day-to-day operations, optimizing our processes to deliver high-quality, cost-effective solutions that enhance client success.
• Client-Centric Approach: I lead the development of tailored solutions that exceed client expectations, focusing on delivering measurable results and driving long-term success.Under my leadership, Project Apollo goes.

San Jose, CA, US

• Director for Customer Service, Global OperationsHead of Operations - Emerging MarketsSeasoned leader managing business service delivery for 2,500+ employees across Canada, Colombia, Mexico, the Philippines, and India.
• Global Operations & Vendor Management: Led a team to achieve 10-12% annual growth by ensuring seamless operations across regions.
• Strategic Optimization: Implemented plans reducing operational expenses by 8%, enhancing efficiency and customer satisfaction.
• Vendor Relationship Management: Negotiated favorable terms with key vendors, achieving annual cost savings in millions.
• Vendor Selection & Onboarding: Successfully onboarded strategic vendors based on quality, reliability, and cost-effectiveness.
• Process Standardization: Enhanced operational efficiency through standardized processes and continuous improvement initiatives.

Metro Manila, Metro Manila, PH

• Founder & CEO - WeblogDesignFounded WeblogDesign, a digital marketing and web development company, delivering innovative solutions.
• Vision & Strategy: Defined vision and strategy, positioning the company as a digital services leader.
• Business Development: Secured key clients, driving revenue growth through effective sales and relationship building.
• Team Leadership: Built a high-performing team, fostering a collaborative and innovative culture.
• Operational Management: Oversaw project management, finance, and resource allocation for optimal performance.
• Industry Innovation: Guided strategic direction by staying updated on industry trends and technologies.

Paris, Île-de-France, FR

• Director of OperationsSuccessfully managed operations for a workforce of 400-800 employees, overseeing critical programs such as AT&T and Comcast, with a focus on driving operational excellence and customer satisfaction.
• Customer Service Leadership: Spearheaded customer service operations and led call center teams, achieving a 20% improvement in customer satisfaction and a 30% reduction in response time.
• Call Center Management: Directed a call center with +/-800 representatives, optimizing performance metrics to achieve a 25% increase in productivity.
• Business Development: Strategically identified new business opportunities, forged strategic partnerships, and enhanced client retention through robust relationship management.
• Market Research & Strategy: Conducted in-depth market research and trend analysis to develop and implement tailored business development strategies that aligned with market demands.
• Cross-functional Collaboration: Collaborated with cross-functional teams to resolve escalated issues, drive process improvements, and elevate overall customer satisfaction.

• ICT Marketing ServicesLed sales and customer service operations for key programs, supporting major clients like Capital One, Bank of America, Chase, HSBC, Monster.com, Circuit City, and GM Motors.
• Operational Leadership: Directed operations and process improvements to drive profitable revenue growth, working closely with the board of directors, management, and sales teams.
• Strategic Sales Management: Established and maintained sales quotas, developed compensation plans, and mentored sales reps on forecasting, becoming the single point of contact for project status and revenue reporting.
• Sales Analysis & Reporting: Tracked, analyzed, and reported sell-in and sell-thru results, improving response times to achieve sales goals through detailed sell-thru analysis programs.
• Territory & Account Strategy: Developed and executed strategies to meet annual sales goals by territory and key accounts, including issuing ranking reports and organizing contests.
• Business Development: Prospected and identified new business opportunities, implementing sales programs and priorities to expand market reach.