Novid T. M. Jafari Email & Phone Number

Metro Manila, Philippines

Wauwatosa, Wisconsin, Us

Cielo Talent: Driving Global Talent AcquisitionCielo Talent is a global leader in Recruitment Process Outsourcing (RPO), transforming talent acquisition for businesses worldwide. We leverage innovative solutions, technology, and industry expertise to help organizations attract and retain top talent.In my role, I lead the strategic direction and operational excellence of our recruitment processes, focusing on backend operations essential for meeting fill dates across EMEA, NA, and APAC. My expertise in managing large-scale operations, shared delivery frameworks, and delivery centers ensures our backend tasks align with our global strategy.Key Responsibilities: • Global Operations: Oversee recruitment operations, aligning backend processes across regions to ensure seamless delivery and support strategic goals. • Geographic & Delivery Strategy: Optimize efficiency with a tailored geographic location strategy and a streamlined shared delivery model. • Delivery Center Management: Manage global delivery centers, focusing on operations, resource management, and technology integration to meet key deadlines. • Data-Driven Decisions: Use analytics to monitor KPIs and improve backend operations, keeping processes agile and responsive. • Technology Integration: Implement new technologies to enhance operations, reduce manual work, and maintain industry leadership. • Cross-Functional Collaboration: Work closely with IT, HR, and operations to ensure backend processes support our global recruitment objectives.By driving operational excellence and optimizing delivery centers, I ensure Cielo Talent consistently delivers outstanding recruitment solutions globally.

Fountain Hills, Arizona, Us

Founder & CEO - Project ApolloAt Project Apollo, I lead our mission to empower businesses with transformative technology solutions, driving their growth and success in the digital era. Our expertise spans mobile app development, web and software development, information security consulting, and digital marketing. We also specialize in cost-efficient outsourcing and consultation services, enhancing operational effectiveness for our clients.Key Responsibilities: • Strategic Leadership: As the CEO and Founder, I set the strategic direction for Project Apollo, ensuring our services align with client needs and industry trends. • Business Development: I drive business growth by cultivating strong client relationships and exploring new market opportunities. • Innovation & Technology Integration: I oversee the integration of cutting-edge technologies across our service offerings, ensuring we remain at the forefront of digital transformation. • Operational Management: I manage the day-to-day operations, optimizing our processes to deliver high-quality, cost-effective solutions that enhance client success. • Client-Centric Approach: I lead the development of tailored solutions that exceed client expectations, focusing on delivering measurable results and driving long-term success.Under my leadership, Project Apollo goes beyond conventional services, consistently exceeding expectations through innovation, expertise, and an unwavering dedication to our clients’ success. By fostering collaborative partnerships and integrating the latest technologies, we help businesses thrive in an ever-evolving digital landscape.Join us in this transformative journey. Let Project Apollo’s specialized services, including cost-efficient outsourcing and consultation, redefine the possibilities for your business. Contact us today to discover how we can propel your organization toward unparalleled success.

San Jose, Ca, Us

Director for Customer Service, Global OperationsHead of Operations - Emerging MarketsSeasoned leader managing business service delivery for 2,500+ employees across Canada, Colombia, Mexico, the Philippines, and India, overseeing both in-house, captive, and outsource partners. • Global Operations & Vendor Management: Led a team to achieve 10-12% annual growth by ensuring seamless operations across regions. • Strategic Optimization: Implemented plans reducing operational expenses by 8%, enhancing efficiency and customer satisfaction. • Vendor Relationship Management: Negotiated favorable terms with key vendors, achieving annual cost savings in millions. • Vendor Selection & Onboarding: Successfully onboarded strategic vendors based on quality, reliability, and cost-effectiveness. • Process Standardization: Enhanced operational efficiency through standardized processes and continuous improvement initiatives. • Performance Monitoring: Implemented KPIs to monitor vendor performance, leading to increased customer satisfaction. • Team Leadership: Fostered a collaborative, high-performance culture promoting employee engagement and professional growth. • Risk Management: Developed strategies to mitigate operational and vendor-related risks, ensuring business continuity. • Industry Representation: Actively engaged in industry conferences to stay abreast of emerging trends and best practices.Dedicated to operational excellence, continuous improvement, and high standards of service delivery, driving sustained growth and success in the global marketplace.

Metro Manila, Metro Manila, Ph

Founder & CEO - WeblogDesignFounded WeblogDesign, a digital marketing and web development company, delivering innovative solutions. • Vision & Strategy: Defined vision and strategy, positioning the company as a digital services leader. • Business Development: Secured key clients, driving revenue growth through effective sales and relationship building. • Team Leadership: Built a high-performing team, fostering a collaborative and innovative culture. • Operational Management: Oversaw project management, finance, and resource allocation for optimal performance. • Industry Innovation: Guided strategic direction by staying updated on industry trends and technologies. • Client Relations: Cultivated strong client relationships, consistently exceeding expectations. • Digital Marketing: Implemented strategies to drive brand awareness, traffic, and lead generation. • Advertising Campaigns: Managed and optimized digital advertising for measurable results. • Market Analysis: Conducted research to guide marketing and maximize ROI. • Social Media: Engaged audiences and fostered loyalty through effective social media management. • Performance Metrics: Monitored key metrics for strategic decision-making. • Web Development: Designed user-friendly websites using HTML, CSS, and JavaScript. • Collaboration: Worked with designers and content creators to meet client objectives.Led WeblogDesign to become a recognized leader in digital marketing and web development, delivering exceptional results.

Paris, Île-De-France, Fr

Director of OperationsSuccessfully managed operations for a workforce of 400-800 employees, overseeing critical programs such as AT&T and Comcast, with a focus on driving operational excellence and customer satisfaction. • Customer Service Leadership: Spearheaded customer service operations and led call center teams, achieving a 20% improvement in customer satisfaction and a 30% reduction in response time. • Call Center Management: Directed a call center with +/-800 representatives, optimizing performance metrics to achieve a 25% increase in productivity. • Business Development: Strategically identified new business opportunities, forged strategic partnerships, and enhanced client retention through robust relationship management. • Market Research & Strategy: Conducted in-depth market research and trend analysis to develop and implement tailored business development strategies that aligned with market demands. • Cross-functional Collaboration: Collaborated with cross-functional teams to resolve escalated issues, drive process improvements, and elevate overall customer satisfaction. • Data-Driven Improvements: Leveraged data analysis and customer feedback to create actionable plans, leading to significant operational improvements and better decision-making. • Industry Engagement & Networking: Actively participated in industry conferences and networking events, generating valuable leads, expanding the company’s network, and staying at the forefront of market trends.Six Sigma Methodology Expertise: Applied Six Sigma methodologies to streamline processes, reduce variability, and improve operational efficiency, contributing to enhanced performance outcomes across all operational areas.With a strong focus on Six Sigma-driven process improvements, I consistently delivered superior results by enhancing customer satisfaction, optimizing operations, and driving strategic growth initiatives.

ICT Marketing ServicesLed sales and customer service operations for key programs, supporting major clients like Capital One, Bank of America, Chase, HSBC, Monster.com, Circuit City, and GM Motors. • Operational Leadership: Directed operations and process improvements to drive profitable revenue growth, working closely with the board of directors, management, and sales teams. • Strategic Sales Management: Established and maintained sales quotas, developed compensation plans, and mentored sales reps on forecasting, becoming the single point of contact for project status and revenue reporting. • Sales Analysis & Reporting: Tracked, analyzed, and reported sell-in and sell-thru results, improving response times to achieve sales goals through detailed sell-thru analysis programs. • Territory & Account Strategy: Developed and executed strategies to meet annual sales goals by territory and key accounts, including issuing ranking reports and organizing contests. • Business Development: Prospected and identified new business opportunities, implementing sales programs and priorities to expand market reach. • Communication & Reporting: Formalized the reporting process for field analysis, assisting in creating newsletters, feedback surveys, and recognition programs to enhance internal communication. • Team Leadership: Managed and led a team of 15-30 agents in the Philippines, focusing on training, mentoring, and process improvements.This role was pivotal in driving sales growth, optimizing operations, and ensuring effective communication across the organization.