* Provides technical maintenance of systems in a 24x7 environment* Provides Level2/3 monitoring and support for both testbed and production systems of clients* Conducts troubleshooting/investigation for issues/problems. Facilitates resolution of raised incidents or production issues in coordination with vendor/Level 3 support and internal support groups* Analyze, define and implement interfaces or changes on production systems in lieu of business or operational requirements* Develops and customizes scripts, reports and small applications, and configures applications or modules using one or more programming languages* Simulates defects and conducts tests and execution of production fixes. * Participates in delivering and integrating Link product platform to client’s network, as well as conducting SAT and UAT cases

* Provide technical expertise to pursue and close sales opportunities by US Solutions Architect team for various Verizon products:- Verizon wide area networking services such as Private IP, Virtual Private LAN Service, and Internet- Verizon managed network services such as Managed WAN, Managed LAN and Managed Wireless LAN* Possess fundamental knowledge in WAN and LAN customer premises equipment such as routers & switches from Cisco* Provide design support for local and wide area networks* Additional roles: QA POC and Junior Team Lead.

* Supervise a team of supplier coordinators with main responsibilities of: - Coordination and negotiation to both local and foreign suppliers for service and warranty issues and support for RMA claims - Partner Management with other service centers - Ensure quality of products and service support - Manage stock level and ensure profitability and sustainability

JOB SUMMARY* Tests, analyze, install, and maintain base station, transmission equipment and network hardware and software to ensure quality operation*Knowledgeable in the installation, commissioning and integration of GSM Base Transceiver Station (Nokia Ultrasite, Connectsite, Metrosite, Insite, and Intratalk BTSs), 3G and Wireless Broadband (Wi-Fi)* Knowledgeable in the installation, commissioning of various transmission radio such as, Harris Microstar, Eclipse, Ceragon, Nokia Flexihopper, Nera Evolution and Alcatel AWY Lucent. Knowledgeable in the operation and maintenance of DX200 BSCs (2i and 3i)* Responsible for BSC monitoring and controller, equipment analysis, Radio Network Optimization, access planning, interference analysis, test and measurement of the equipment and interfacing with the market development team* Knowledgeable in computer hardware, assembly, software installation and applications, Windows operations, MS Office, BTS Performance, and Map InfoESSENTIAL FUNCTIONS* Monitor, verify and repair network equipment performance through on-site inspection, testing and quality checks (traffic monitoring, network resource, cell availability)* Installation, commissioning, integration, operation and maintenance of transport equipment manufactured by Harris, Ericsson, Ceragon, Nokia Flexihopper, Nera and Alcatel* Perform installation of Base Transceiver Station such as Nokia Ultrasite, Connectsite, Metrosite, Insite and Intratalk including commissioning and integration to the network* Able to use Nokia Applications software used by Nokia BTS like BTS MMI, BTS Manager, Ultrasite BTS Hub Manager and Hardware Configurator, NED, etc.* Base Station Controller (BSC) monitoring and parameter discrepancy corrections/modificationsPlanning and implementing of E1s and transmission resiliency* Planning of improvements by analyzing capacity utilization and congestion* Perform drive test of wireless network, interpret and analyze data collected